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Full Version:
  • The Full Version of the ITIL Process Map V3 is our best-selling product.
  • It includes the complete set of ITIL V3 process diagrams and checklists (document templates), the RACI Matrix, and (for the Visio and iGrafx versions) the Excel Repository.
Bundle:
  • Organizations seeking ISO 20000 certification will choose the Bundle, consisting of the ITIL Process Map V3 plus ITIL - ISO 20000 Bridge.
Basic Version:
  • The ITIL Process Map V3 (Basic) features all contents of the ITIL Process Map V3, but comes without the RACI Matrix and the Excel Repository.

 

  • Full Version:
    ITIL Process Map V3
  • Bundle: ITIL Process Map V3
    plus ITIL - ISO 20000 Bridge
  • Basic Version:
    ITIL Process Map V3
  •  
    ITIL Process Map V2


Full Version:
ITIL Process Map V3

Contains the complete set of ITIL V3 process diagrams and checklists (document templates), the ITIL RACI Matrix, and (for the Visio and iGrafx versions) the Excel Repository
Not included: ITIL - ISO 20000 Bridge

- One-Site Licence [?] -

Target PlatformsLanguagesPrices (ex VAT) and Currencies 
Microsoft Visio™
See details
English
German
Spanish
4,450.00 EUR
6,250.00 USD
ARIS Process Platform™
See details
English
German
9,950.00 EUR
13,850.00 USD
Corel iGrafx® Flowcharter™/ Process™
See details
English
German
6,550.00 EUR
9,150.00 USD
QMAP/ QViS Professional™
See details
English
8,750.00 EUR
12,150.00 USD


Bundle:
ITIL Process Map V3 plus ITIL - ISO 20000 Bridge

Contains the complete set of ITIL V3 process diagrams and checklists (document templates), the ITIL RACI Matrix, and (for the Visio and iGrafx versions) the Excel Repository
Plus: ITIL - ISO 20000 Bridge

- One-Site Licence [?] -

   
Target PlatformsLanguagesPrices (ex VAT) and Currencies 
Microsoft Visio™
See details on the ITIL Process Map V3 for Visio™ and on the ITIL - ISO 20000 Bridge
English
German
Spanish
6,450.00 EUR
8,950.00 USD
ARIS Process Platform™
See details on the ITIL Process Map V3 for ARIS and on the ITIL - ISO 20000 Bridge
English
German
11,950.00 EUR
16,550.00 USD
Corel iGrafx® Flowcharter™/ Process™
See details on the ITIL Process Map V3 for iGrafx and on the ITIL - ISO 20000 Bridge
English
German
8,750.00 EUR
12,150.00 USD


Basic Version:
ITIL Process Map V3

Contains the complete set of ITIL V3 process diagrams and checklists (document templates).
Not included: ITIL RACI Matrix, Excel Repository, and ITIL - ISO 20000 Bridge

- One-Site Licence [?] -

Target PlatformsLanguagesPrices (ex VAT) and Currencies 
Microsoft Visio™
See details
English
German
Spanish
3,950.00 EUR
5,550.00 USD
Corel iGrafx® Flowcharter™/ Process™
See details
English
German
5,950.00 EUR
8,250.00 USD


ITIL Process Map V2

Covering the ITIL V2 disciplines
Service Design and Service Delivery

- One-Site Licence [?] -

Target PlatformsLanguagesPrices (ex VAT) and Currencies 
Microsoft Visio™
See details
English
German
2,950.00 EUR
4,150.00 USD
ARIS Process Platform™
See details
English
German
6,950.00 EUR
9,650.00 USD
Corel iGrafx Flowcharter™/ Process™
See details
English
German
2,950.00 EUR
4,150.00 USD
QMAP/ QViS Professional™
See details
English
4,950.00 EUR
6,950.00 USD

 

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Ordering Information

  • Purchasing
    Process
  • Licencing
    Information
  • General Terms
    and Conditions
  • Shipping
    Information
1a   2a   3

Select your product(s) in our online shop by clicking on "Buy Now", then enter your contact details.

Enter your credit card details on a payment page hosted by RBS WorldPay.

We personalize your copy of the ITIL Process Map and get back to you by email within one working day; our email includes your download link, licence certificate and formal invoice.

 
1b   2b  

If you prefer a conventional (offline) purchasing process, request a formal quote using the form on our Contacts page.

Fill out and sign the last page of our quote (or prepare a purchase order in your preferred format) and send it to us by fax or email.

Licence Model

Licenses to use the product are granted on a per-site basis, where a site is defined as a single company location or a cluster of adjacent company locations within one geographic region of a country. Each site is entitled to use the product without limitation of time, number of users and number of copies.

Multi-site licenses are available upon request.

Please observe: Our products do not contain licenses for their target platforms (e.g. no Microsoft Visio™ licence is included in the ITIL Process Map for MS Visio™).

Licence Conditions

The following Licence Conditions IT Process Maps GbR: Licence Conditions govern all products provided by IT Process Maps GbR for the client - click here to see the German version ("Lizenzbedingungen").

IT Process Maps GbR is the licensor (see our Legal Notice for more details).

General Terms and Conditions

The following General Terms and Conditions IT Process Maps GbR: GTC govern all products as agreed between IT Process Maps GbR and the client - click here to see the German version ("AGB").

Prices

All prices quoted are subject to VAT (rules regarding VAT will depend on the country where the client is located).

Payment

When ordering directly from our Online Shop, payments can be made by credit card (Mastercard, VISA) or PayPal. Credit card payments are processed by RBS WorldPay, part of the Royal Bank of Scotland Group. Purchasing online through this system is fast, easy and completely secure.

In the case of conventional (offline) orders, we can also accept payments by bank transfer.

Delivery

We personalize your copy of the ITIL Process Map and get back to you by email within one working day. Our email includes your download link, licence certificate and formal invoice.

Shipping Charges

There is no additional shipping charge, as the products are delivered by sending you a download link. Please make sure to include a valid email address in your order.

 

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Contact Us

Please contact us if you would like to receive a formal offer [?], require a multi-site licence [?], or need additional information prior to placing an order:

Germany Stefan Kempter & Andrea Kempter
of IT Process Maps
 
+49 8363 927396

If you wish to order from a local source, you may also contact one of our international distribution partners:

Australasia Allen Darby of ESP-ITIL +61 2 9663 4076
Middle East Emad Ghattas of ProServ +962 6 464 3062
Scandinavia Jørgen Østergaard Langebek of Implement Consulting Group A/S +45 45 867900
UK Mike Jones of FocusCentre +44 7836 376233
US/Canada Michael Bardeh of Bardeh IT Consulting +1 240 483 6679

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