Versions of the ITIL Process Map

The ITIL Process Map explains how ITIL really works and does away with the need to sift through numerous ITIL books with thousands of pages. The ITIL process templates are available for the most commonly used process management platforms.

ITIL process model

Platforms ITIL

The ITIL Process Map offers complete coverage of the ITIL Service Lifecycle (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement).

We provide the ITIL Process Map in English and German for the following platforms:

ISO 20000 reference processes

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