Product Demos: ITIL Process Map

Introduction: ITIL Process Map

See why the ITIL Process Map is a vastly better alternative to wordy documentation, providing a reference that can be easily understood by anyone in your organization.

This demo is based on the Visio™ version of the ITIL Process Map - the ITIL process models for other platforms like ARIS™, iGrafx® or IBM Rational System Architect® offer the same content and are adapted to those platforms' specific strengths.

(6:11 min)
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ITIL RACI Matrix

Our ITIL RACI Matrix provides a summary of the ITIL roles and their levels of responsibility in the various ITIL processes.

It comes in different formats, depending on the product platform: this demo shows the matrix in Excel® format, which is included in the Visio™ and iGrafx® versions of the ITIL Process Map. The ARIS™ version contains an ARIS RACI Matrix (a built-in ARIS diagram type).

(2:12 min)
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Using the new Features of Visio 2010

We upgraded the ITIL Process Map for Visio™ so that you can make best use of the new features available in Visio 2010.

Check out this video to learn how the new Container Shapes make it easy to insert or move swim lanes, and how the new Status data field allows you to grey out inactive processes if you introduce ITIL step by step.

(5:29 min)
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Adapting the ITIL Processes to your Organization's Needs

The ITIL Process Map is not meant to be used in read-only mode - it provides you with a set of ITIL templates plus the means to adapt those original ITIL processes to your own organization's needs.

This demo shows some techniques for working with the Visio™ ITIL templates, including the usage of a simple Excel® Repository for managing all central object information of your ITIL Process Model.

(5:25 min)
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ITIL Templates for your ISO 20000 Initiative

The ITIL - ISO 20000 Bridge offers a completely new and more efficient approach to obtaining ISO 20000 certification, by linking up the ITIL processes and documents of our reference model with all 147 ISO 20000 requirements.

Learn how the ITIL - ISO 20000 Bridge gets your ISO 20000 initiative started and helps you with keeping track of your progress towards ISO 20000 compliance.

(3:22 min)
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