The ITIL Process Map

ITIL Know-How out of a Box

Get a top consultant's experience as a tool to be used in the framework of ITIL and ISO 20000 projects.

The ITIL Process Map V3 is a complete ITIL Reference Model, presenting the ITIL contents in a graphical, clearly structured and navigable way. It explains how ITIL really works and does away with the need to sift through numerous ITIL books with thousands of pages.

 

Change Management according to ITIL V3

Example for an "Overview Diagram", depicting all of the interrelationships for an ITIL process and its sub-processes on one single page.

 

Complete ITIL V3 Coverage

Our ITIL V3 process templates cover the complete ITIL V3 Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This includes all processes known from ITIL V2 in completely revised versions.

See the factsheet on the ITIL Process Map Factsheet ITIL Process Map with a description of the ITIL Process Map's features, contents and use cases on two pages.

Benefits of a Reference Process Model

Our ITIL Reference Model – the ITIL Process Map – is designed to accompany you in all the necessary steps from the planning of an ITIL or ISO 20000 project through to a transformed IT organization, working along best-practice principles. When using it, you will benefit in several ways:

  • The graphical and navigable representation facilitates an understanding of the ITIL processes and their complex interrelationships.
  • The various ITIL process templates and the complementary project manual provide guidance on how to set up and carry out an implementation project.
  • Effort can be saved during process design and documentation, as you modify existing process models and document templates - rather than starting with a blank page.
  • A high quality of the resulting process documentation is assured - an essential tool to market the IT organization as an effective and efficient provider of IT services.

Product Versions of the ITIL Process Map

The ITIL Process Map V3 covers the complete ITIL V3 Service Lifecycle, consisting of the five ITIL V3 core disciplines Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. It is available for the most widely used Process Management platforms as:

In addition, we still offer the ITIL Process Map V2 for the established ITIL Version 2, covering Service Support and Service Delivery. The V2 process model is available for Visio™, ARIS™ and other platforms.

Additional Information