The ITIL Process Map

 

A fresh approach to ITIL: The ITIL Process Map V3 is a 'translation' of ITIL V3 into legible, easy to read process maps in Visio and other process management platforms.

The ITIL process model explains how ITIL really works and does away with the need to sift through the ITIL V3 books with thousands of pages.

 

On this Page:

• Benefits of using an ITIL Process Model
• Contents of the ITIL Process Map V3
• Versions and Additional Information

Benefits of using an ITIL Process Model

The ITIL Process Map has been widely accepted with many large – and small – organizations, leveraging our process model to implement ITIL faster and at lower cost, with less reliance on expensive consultants.

When using the ITIL Process Map, you will benefit in several ways:

• The ITIL process model is easy to use and understand. It is thus ideally suited to overcome the single most important challenge at the beginning of any ITIL initiative: To give everyone in your IT organization a good understanding of ITIL.
• The ITIL process templates are available in popular formats: Simply use the familiar office applications (Microsoft Visio and Excel) to manage your ITIL processes, or your favourite process management platform like ARIS or iGrafx.
• The process diagrams are fully adaptable. This means you save effort during process design and documentation, as you modify existing process models - rather than starting with a blank page.
• The ITIL process model, its document templates and the complementary project manual provide guidance on how to set up and carry out your implementation project.

To get a good first impression of the ITIL Process Map V3, take a look at our live demos (Flash, 5 min).

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Contents of the ITIL Process Map V3

Our ITIL process templates cover the complete ITIL V3 Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

One of the main strengths of the ITIL Process Map is its presentation of the ITIL contents in four levels of detail, which allows you to start with looking at the big picture and to drill down into details where needed:

• The top-level process diagram presents the ITIL V3 Service Lifecycle on one single page
• Five diagrams on detail level 1 explain the five ITIL V3 Core Disciplines
• A set of 20 overview process models on level 2 provide insight into the ITIL V3 main processes
• On level 3, 104 detailed activity chains show what needs to be done by whom as part of a process

A RACI Matrix illustrates the participation of the ITIL roles in the various ITIL V3 processes.

84 checklists and document templates describe process outputs and other aspects of the ITIL processes in more detail. A collection of KPIs supports the definition of process metrics.

Finally, accompanying documents like an ITIL implementation guide help you to get started with ITIL and the ITIL Process Map V3.

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Versions and Additional Information

Versions	The ITIL process model is available for several platforms, including Visio, IDS Scheer's ARIS, and iGrafx Flowcharter/ Process. For more details, select your preferred platform from our overview of the different versions.
Live Demos	For a first introduction to the ITIL Process Map V3, take a look at our live product demos.
Factsheet [.PDF]	The factsheet on the ITIL Process Map offers a description of the ITIL Process Map's features, contents and use cases on two pages.
Use Cases	Learn how the ITIL Process Map supports typical tasks of your ITIL initiative.
Introduction [.PDF]	For more background information, take a look at the Introduction into ITIL V3 and the ITIL Process Map V3 , with details on how the processes from the ITIL V3 books are represented in the ITIL Process Map V3.

 

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