Customer Support

ITIL customer support

If you purchased one of our products, we're here to help you!

We cannot provide free ITIL consulting, but if you have questions about our process models or if there are any other issues, please contact us and we'll do our best to help.

Pre-sales support

If you need more information prior to placing an order, please get in touch: On the contact page you will find our email address and telephone number, as well as a contact form.

Consulting services through partners

If you are looking for an experienced expert to assist you with the adoption of ITIL® and service management best practice, we suggest that you get in touch with one of our partners:

The "qualified consulting partners" listed on our website have a proven track record in the area of service management, and they demonstrated that they used the ITIL Process Map and/or the ITIL - ISO 20000 Bridge successfully to introduce ITIL-aligned processes in their clients' organizations.

To learn more, please go to the consulting partner page.