For simple one-site licenses, you can place your order here in our online shop. We gurarantee delivery within one business day.
If ordering online is not an option for you, please contact us.
If ordering online does not work for you, we are also happy to provide you with a quote and accept your payment by bank transfer. If you have any questions, please contact us.
Licenses to use our products are based on sites, where a site is defined as a single company location or a cluster of adjacent company locations within one geographic region of a country (see our general terms and license conditions). Each site is entitled to use the product without limitation of time, number of users and number of copies. Multi-site licenses are available upon request.
License holders are entitled to free technical product support for the duration of one year from the date of purchase.
Please note: Our products do not include licenses for their target platforms (e.g. there is no Microsoft Visio® license included in the ITIL® Process Map for Visio).
All prices quoted are subject to VAT (rules regarding VAT will depend on the country where the client is located).
When ordering through our online shop, credit card payments are processed by Stripe. We can also accept direct payments to our German bank account by bank transfer.
Once we receive your order, we personalize your copy of the ITIL® Process Map and get back to you by email within one business day. Our email includes your download link, license certificate and formal invoice. There is no shipping charge.
Our ITIL process model is officially licensed by AXELOS.
Want to see the ITIL® Process Map in action? Check out our videos!
The new, streamlined YaSM process model for service management and ISO 20000.