ITIL Process Map for PRIMERO

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ITIL Reference Model for the web-based PRIMERO platform

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Highlights: ITIL Process Map for PRIMERO

Compatibility:	ITIL Service Lifecycle (2011 Edition): 100% compatible (covers Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement) ISO 20000:2011: 100% compatible

Design:	Intuitive, clear-cut layout in four levels of detail Navigable (linked shapes allow drill-downs to more detailed views) Fully customizable

Special Features for PRIMERO™:	Represention of the complete ITIL process landscape within a single, dynamic web site PRIMERO acts as your organization's universal platform for managing and publishing the ITIL processes and all related documents and information Object-based modeling concept, diagrams are automatically generated and are always up-to-date Multi-language support Personalized views for role-owners - responsibilities are highlighted for the currently logged-in user

License Model:	Simple license model based on sites - no recurring subscription fees

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Contents in Detail: PRIMERO ITIL Process Map

Hierarchical Structure of the ITIL Reference Model for PRIMERO

PRIMERO illustrates the ITIL processes and their interrelationships using a top-down approach. Four layers of detail allow you to drill down to ever more detailed views - all within a single web site.

	Top Level: The ITIL Service Lifecycle The ITIL core disciplines and their interrelationships on one single page. This is the main entry point into the PRIMERO ITIL reference model.

	ITIL Core Disciplines and Main Processes The higher levels of detail (ITIL core disciplines and main processes) show how the ITIL processes are interconnected: Inputs and Outputs Preceeding and subsequent processes Superior processes and sub-processes Responsibilities of ITIL roles according to the RACI model The above information is inherited from the next lower level of detail.

	ITIL Sub-Processes On the lowest level of detail, the ITIL Reference Model for PRIMERO contains 126 sub-processes with all relevant information: Activities and decisions Inputs and outputs Preceeding and subsequent processes Superior processes Responsibilities of ITIL roles according to the RACI model Checklists and document templates, accesible via hyperlinks Key Performance Indicators (KPIs)

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PRIMERO Object Lists

Objects ("elements") are the building blocks of the ITIL Process Map for PRIMERO; they can be easily accessed through sortable and filterable lists.

Indices of ITIL Processes, Glossary Terms and Roles

Sortable and filterable lists can be created for the elements of type process, information object and role.

This is also where modifications to the objects are done - for example, if a process description needs to be changed.

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Checklists & Document Templates

More than 100 checklists/ document templates in Microsoft Word™ format can be accessed through hyperlinks. The checklists explain all main process outputs in detail.

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Accompanying Documentation of the PRIMERO ITIL Process Map

Additional documents help you to get started with ITIL and the PRIMERO ITIL Process Map.

Documents contained:

Introduction to ITIL and the ITIL Process Map for PRIMERO
ITIL Implementation Guide
User Guide

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License Model & Specifications: PRIMERO ITIL Process Map

Coverage:	Complete ITIL Service Lifecycle (ITIL V3 2011 Edition) Service Strategy Service Design Service Transition Service Operation Continual Service Improvement

Platform/ Environment:	PRIMERO Version 1.6.0 or above (no PRIMERO license included)

Language Versions:	English, German or multi-language (German/English)
License Model:	Licenses to use the product are granted on a per-site basis, where a site is defined as a single company location or a cluster of adjacent company locations within one geographic region of a country. Each site is entitled to use the product without limitation of time, number of users and number of copies.

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Additional Information: PRIMERO ITIL Process Map

Get answers to your questions	Contact us at IT Process Maps to ask further questions or use our Registration Form to schedule a live web presentation.

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