We are now able to offer you a wealth of ITIL Know-how as part of our new ITIL Wiki - click here to go directly to the IT Process Wiki's Main Page!

The IT Process Wiki

The IT Process Wiki is intended to promote more widespread use of Best Practice by IT professionals. In particular, this wiki is about ITIL, ISO 20000 and IT Service Management, and also about Process Management in general, as process management techniques are necessary for implementing and retaining Best Practice principles.

Contents of the IT Process Wiki

What is ITIL?	ITIL Knowledge: Reference material on ITIL and IT Service Management
ITIL V3/ V2 Processes	Detailed descriptions of the IT Service Management processes according to ITIL V3 and ITIL V2
ITIL Glossary (ITIL V3 and V2)	Definitions of ITIL V3 and V2 terms and acrononyms
Roles within ITIL V3	Descriptions of the roles within ITIL V3
ITIL Checklists	An extensive collection of checklists and templates to get started quickly
ITIL KPIs	A set of common Key Performance Indicators for IT Service Management

... new
ITIL V3 vs. ITIL V2	Comparison between ITIL V3 and ITIL V2 - The Main Differences
... and also
ITIL Implementation	Strategies for introducing ITIL into the IT organization
ISO 20000	Certification for IT organizations
Process Management	Advice on how to use Process Management techniques for success