About ITIL (IT Infrastructure Library)

 

We are now able to offer you a wealth of ITIL Know-how as part of our new ITIL Wiki - click here to go directly to the IT Process Wiki's Main Page!

The IT Process Wiki

The IT Process Wiki is intended to promote more widespread use of Best Practice by IT professionals. In particular, this wiki is about ITIL, ISO 20000 and IT Service Management, and also about Process Management in general, as process management techniques are necessary for implementing and retaining Best Practice principles.

Contents of the IT Process Wiki

 

What is ITIL?

ITIL Knowledge: Reference material on ITIL and IT Service Management

ITIL V3/ V2 Processes

Detailed descriptions of the IT Service Management processes according to ITIL V3 and ITIL V2

ITIL Glossary (ITIL V3 and V2)

Definitions of ITIL V3 and V2 terms and acrononyms

Roles within ITIL V3

Descriptions of the roles within ITIL V3

ITIL Checklists

An extensive collection of checklists and templates to get started quickly

ITIL KPIs

A set of common Key Performance Indicators for IT Service Management

... new

ITIL V3 vs. ITIL V2

Comparison between ITIL V3 and ITIL V2 - The Main Differences

... and also

ITIL Implementation

Strategies for introducing ITIL into the IT organization

ISO 20000

Certification for IT organizations

Process Management

Advice on how to use Process Management techniques for success