The ITIL - ISO 20000 Bridge
If your task at hand is to achieve ISO 20000 certification, the ITIL - ISO 20000 Bridge, in combination with the ITIL Process Map, offers the ideal way to get started, keep track of your progress towards ISO 20000 compliance, and prepare yourself for the certification audit.
- Contents of the ITIL - ISO 20000 Bridge
- Benefits of the ITIL - ISO 20000 Bridge
- Versions
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Contents of the ITIL - ISO 20000 Bridge
The ITIL - ISO 20000 Bridge 
is designed to be used in combination with the ITIL Process Map V3. For every requirement you will find specific suggestions on how those requirements can be fulfilled - the ideal way to quickly understand what exactly it means for your IT organization to become ISO 20000 compliant.
A set of diagrams relates the standard’s 173 single requirements (Part 1: Specification - these are the mandatory requirements) to the ITIL processes and documents/ records. You are thus able to start from the ISO 20000 requirements, and to open compliant process models and checklists with a mouse-click.
In addition, the ITIL - ISO 20000 Bridge contains the original ISO 20000 documents (Part 1: Specification and Part 2: Code of Practice).
Benefits of using the ITIL - ISO 20000 Bridge
Because of its unique combination of ISO 20000 requirements, process models and document templates, the ITIL - ISO 20000 Bridge allows you to save time and effort during a typical ISO 20000 initiative. It helps you in the following ways:
- At the beginning of your ISO 20000 initiative, it makes it possible for you to understand what exactly it means for your IT organization to become ISO 20000 compliant (what should you aim for and how much change is needed?).
- The process templates make the huge task of designing ISO 20000 compliant processes for your IT organization manageable. Rather than starting with a blank page, you are able to modify existing process models.
- The checklists support the creation of ISO 20000 compliant documents and records. Again, you are able to modify existing documents rather than starting with a blank page.
- Our well-structured and coherent process models guide you on your way to creating a high-quality process documentation which is able to stand up to a certifier's scrutiny.
- A certifier will check if all IT staff have a basic understanding of the processes. The graphical representation of the processes is a big advantage in this respect.
- The comprehensive list of ISO 20000 requirements can be used as a project dashboard, allowing you to keep track of your IT organization's progress toward ISO 20000 compliance.
Versions of the ITIL - ISO 20000 Bridge
The ITIL - ISO 20000 Bridge is available as an add-on in combination with the ITIL Process Map V3 in English and German for the following platforms:
Additional Information
- FAQ on ISO 20000 Certifications
- The PDF Factsheet on the ITIL - ISO 20000 Bridge summarizes its contents and benefits on two pages.
- The PDF Introduction into ISO 20000 and the ITIL - ISO 20000 Bridge contains a comparison between ITIL and ISO 20000, advice on how to go about ISO 20000 certification, and details on how our ITIL - ISO 20000 Bridge supports your ISO 20000 initiative.
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