The ITIL - ISO 20000 Bridge

ISO 20000 process model

There is one big challenge at the beginning of any ISO 20000 project: It is not quite clear what exactly you need to do in order to become compliant with ISO 20000.

This is where the ITIL® - ISO 20000 Bridge comes into play. For every ISO 20000 requirement you get a specific suggestion on how it can be fulfilled, in the form of easy to understand process and document templates.

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ITIL - ISO 20000 Bridge Watch a video with Stefan Kempter introducing the ITIL - ISO 20000 Bridge (4:07 min)!

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Highlights: ITIL - ISO 20000 Bridge

The ITIL - ISO 20000 Bridge offers the ideal way to prepare yourself for the ISO 20000 certification audit.

Compatibility ISO/IEC 20000:2011 Part 1 (Service Management System Requirements)
Usage
  • For each of the 147 requirements in ISO 20000 Part 1 you get a specific suggestion on how it can be fulfilled, in the form of some 150 easy to read process flowcharts and more than 100 checklists.
  • The Bridge can be used as a dashboard to keep track of your progress towards ISO 20000 compliance.
  • Fully customizable templates, e.g. in Microsoft Visio and Word format.
Formats The ITIL - ISO 20000 Bridge is available in popular formats: Simply use familiar office applications (Microsoft Visio®, Word and Excel) to design and manage your ISO 20000 processes, or your favorite process management platform like ARIS™ or iGrafx®.
Prerequisites The ITIL - ISO 20000 Bridge is meant to be used in combination with our ISO 20000 compliant set of ITIL templates, the ITIL Process Map.
License model Simple license model based on sites - no recurring subscription fees.

Benefits of using the ITIL - ISO 20000 Bridge

Because of its unique combination of ISO 20000 requirements, easy to read reference processes and document templates, the ITIL - ISO 20000 Bridge allows you to get started quickly and to save time and effort during your ISO 20000 initiative.

ISO 20000 processes

The "Bridge" helps you in the following ways:

Contents of the ITIL - ISO 20000 Bridge

ITIL ISO 20000 Legend

The ITIL - ISO 20000 Bridge is designed to be used in combination with the ITIL Process Map.

A set of detailed diagrams relates the standard’s 147 single requirements (ISO/IEC 20000:2011 Part 1: Service Management System Requirements - these are the mandatory requirements) to the 150 process diagrams and 100 checklists of the ITIL Process Map. You are thus able to start from the ISO 20000 requirements, and to open the corresponding process and document templates with a mouse-click.

In addition, the ITIL - ISO 20000 Bridge contains the original ISO 20000 document in PDF format (ISO/IEC 20000:2011 Part 1: Service Management System Requirements).

Versions of the ITIL - ISO 20000 Bridge

The ITIL - ISO 20000 Bridge can be obtained as an add-on in combination with the ITIL Process Map.

Like our ITIL Reference Process Model, it is available in English or German for a variety of platforms like Visio®, ARIS™, iGrafx® and Primero™. For a full overview of platforms, please refer to our page listing all versions of the ITIL Process Map.

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