There is one big challenge at the beginning of any ISO 20000 project: It is not quite clear what exactly you need to do in order to become compliant with ISO 20000.
This is where the ITIL® - ISO 20000 Bridge comes into play. For every ISO 20000 requirement you get a specific suggestion on how it can be fulfilled, in the form of easy to understand process and document templates.
On this page:
Watch a video with Stefan Kempter introducing the ITIL - ISO 20000 Bridge (4:07 min)!
The ITIL - ISO 20000 Bridge offers the ideal way to prepare yourself for the ISO 20000 certification audit.
|Compatibility||ISO/IEC 20000:2011 Part 1 (Service Management System Requirements)|
|Formats||The ITIL - ISO 20000 Bridge is available in popular formats: Simply use familiar office applications (Microsoft Visio®, Word and Excel) to design and manage your ISO 20000 processes, or your favorite process management platform like ARIS™ or iGrafx®.|
|Prerequisites||The ITIL - ISO 20000 Bridge is meant to be used in combination with our ISO 20000 compliant set of ITIL templates, the ITIL Process Map.|
|License model||Simple license model based on sites - no recurring subscription fees.|
Because of its unique combination of ISO 20000 requirements, easy to read reference processes and document templates, the ITIL - ISO 20000 Bridge allows you to get started quickly and to save time and effort during your ISO 20000 initiative.
The "Bridge" helps you in the following ways:
The ITIL - ISO 20000 Bridge is designed to be used in combination with the ITIL Process Map.
A set of detailed diagrams relates the standard’s 147 single requirements (ISO/IEC 20000:2011 Part 1: Service Management System Requirements - these are the mandatory requirements) to the 150 process diagrams and 100 checklists of the ITIL Process Map. You are thus able to start from the ISO 20000 requirements, and to open the corresponding process and document templates with a mouse-click.
In addition, the ITIL - ISO 20000 Bridge contains the original ISO 20000 document in PDF format (ISO/IEC 20000:2011 Part 1: Service Management System Requirements).
The ITIL - ISO 20000 Bridge can be obtained as an add-on in combination with the ITIL Process Map.
Like our ITIL Reference Process Model, it is available in English or German for a variety of platforms like Visio®, ARIS™, iGrafx® and Primero™. For a full overview of platforms, please refer to our page listing all versions of the ITIL Process Map.
Our ITIL process model has successfully passed an official review by APMG.
Want to see the ITIL Process Map in action? Check out our product videos!
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