ITIL Process Map V3 for MS Visio

Visio ITIL V3

A complete set of ITIL V3 Process Templates for Microsoft Visio™


Highlights: Visio ITIL Process Map V3

Compatibility:
  • ITIL V3 Service Lifecycle: 100% compatible (covers Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement)
  • ISO 20000: 100% compatible
 
Design: Flowcharts in BPMN notation illustrate the ITIL processes and provide a reference that can be easily understood and maintained:
  • Intuitive, clear-cut layout in four levels of detail
  • Navigable (linked shapes allow drill-downs to more detailed views or jumps to peer processes)
  • Fully customizable Visio drawings
 
Special Features for Microsoft Visio™:
  • Specifically designed to make optimal use of Microsoft Visio™, including a special Visio stencil with custom Master Shapes
  • User-friendly Excel Repository and custom Visio toolbar, adding features to Visio along the lines of dedicated process management applications (check out our special page with additional information on the Excel Repository feature!)
  • RACI Matrix in Excel format
 
Licence Model: Simple licence model based on sites - no recurring subscription fees.

To get a good first impression of the ITIL Process Map V3, take a look at our product videos.

Demos: Visio ITIL templates

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Contents in Detail: Visio ITIL Process Map V3

ITIL V3 Reference Process Models for Visio

Process Overview and Detail Diagrams in four layers illustrate the interrelationships of the ITIL processes and allow to navigate to the next level of detail:

Visio ITIL templates Lifecycle

Level 0 in Visio: The ITIL V3 Service Lifecycle

The ITIL V3 core disciplines and their interrelationships on one single page. This is the main entry point into the more detailed Visio process models.

 
Visio ITIL Templates Core

Level 1 in Visio: ITIL V3 Core Disciplines

A set of 5 MS Visio Overview Diagrams for each of the ITIL core volumes, illustrating the ITIL V3 big picture.

 
Visio ITIL Main Processes

Level 2 in Visio: ITIL V3 Main Processes

A set of 20 Overview Diagrams for the ITIL V3 main processes (e.g. Change Management). The Visio Overview Diagrams show on one single page what an ITIL V3 process is about. The viewer is able to zoom in on the detailed process descriptions.

 
Visio ITIL Templates - Process Flows (BPMN)

Level 3 in Visio: ITIL V3 Process Details

The ITIL Process Map V3 for Visio comprises 104 detailed process flows in BPMN (Business Process Modelling Notation) for all ITIL V3 processes. The Visio ITIL templates contain

  • a complete view on all process inputs and outputs
  • detailed activity sequences
  • responsibilities for the activities, indicated by ITIL roles
  • linked checklists and document templates
  • a short description of the process objectives

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ITIL RACI Matrix

An ITIL RACI Matrix illustrates the participation of the ITIL roles in the various ITIL V3 processes:

ITIL RACI Matrix

RACI Matrix in Excel Format

Our ITIL RACI Matrix comes in the form of an Excel table. This makes it easy for you to adapt the matrix to the specific needs of your organization.

To learn more, please have a look at our special page on the ITIL RACI Matrix.

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Additional Reference Diagrams of the Visio Process Map V3

Additional diagrams offer direct access to the different object types used in the Visio process models:

Visio ITIL diagrams: Glossary

Information Objects/ ITIL Glossary

The ITIL Glossary contains the ITIL terms and acronyms - information objects which are used in various parts of the Visio ITIL reference models to define process in- and outputs. Whenever information objects are needed within the Visio process models, they can simply be picked from this repository. Every information object features an ITIL compliant definition.

 
Visio ITIL Processes

ITIL Process Index

For each of the ITIL V3 core volumes, all processes and sub-processes are depicted in a hierarchical way on one single page. The MS Visio process indices make it possible to see at a glance what processes are there. All process diagrams are directly accessible from this page via links.

 
Visio ITIL Roles

ITIL Roles

The Visio ITIL Process Map V3 contains an inventory of all the ITIL standard roles, complete with their descriptions. The ITIL roles are used within the detailed process descriptions to illustrate the responsibilities for performing single activities.

 
Visio ITIL Process Map Front Page

Front Page of the Visio ITIL Process Model

A Front Page offers direct access to the various Visio reference models and accompanying documents.

 
Visio ITIL Process Map Legend

Legend

A legend page explains the different types of shapes used in the Visio process model.

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The Excel Repository Feature

The ITIL Process Map V3 for Visio includes an Excel Repository Feature to manage certain types of objects which are used throughout the various process diagrams (Process, Data Object, Role, and Checklist Shapes).

The Repository itself is a simple Excel file which is easy to modify. A special Visio AddIn and a corresponding Toolbar allow you to pick existing objects from the Repository from within Visio.

Check out our special page with more detailed information on the Excel Repository Feature!

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ITIL Checklists & Document Templates

84 ITIL checklists and document templates in Microsoft Word™ format enhance the Visio process flows. The ITIL checklists typically explain important ITIL process outputs in more detail.

Visio ITIL Checklists

Example:

A checklist "CAB Agenda" is provided as part of the Change Management process to further explain the typical responsibilities of the Change Advisory Board.

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Accompanying Documentation of the Visio ITIL Process Map

Additional documents help to get started with ITIL and the Visio ITIL Process Map V3.

Visio ITIL Flowcharts: Introduction

Introduction into ITIL and the Visio ITIL Process Map V3

This document contains a brief introduction into ITIL and explains how the ITIL Process Map V3 for Visio was created from the ITIL books.

 
Visio Flowcharts: ITIL Implementation

Implementation Guide

ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL and ISO 20000 initiatives.

 
Visio ITIL KPIs

ITIL Process Metrics (Key Performance Indicators - KPIs)

Process Owners use objective quality criteria to assess whether their processes are running "well". To support the selection of suitable KPIs, the ITIL Process Map V3 for Visio contains a choice of suitable metrics for the most important ITIL processes.

 
Visio ITIL PDF

PDF Quick References

Additional PDF documents can be used as printouts to have quick access to the following information:

  • ITIL V3 Glossary
  • ITIL V3 Roles
  • ITIL V3 Process Descriptions
  • ITIL V3 Checklists

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Licence Model & Specifications: Visio ITIL Process Map V3

Coverage: Complete ITIL V3 Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
 
Platform/ Environment: Microsoft Visio™ 2003 or above (a Microsoft Visio™ licence is not included)
 
Operating Systems: Microsoft Windows™ XP oder Vista™; usage of the Visio Toolbar and AddIn requires .NET 2.0 or above
 
Language Versions: English, German, Spanish
Licence Model: Licenses to use the product are granted on a per-site basis, where a site is defined as a single company location or a cluster of adjacent company locations within one geographic region of a country. Each site is entitled to use the product without limitation of time, number of users and number of copies.
 
Product Specification: The complete product specification Product Specification: Visio ITIL Process Map V3 [.PDF] provides all the details on the ITIL Process Map V3 [3.1] for Microsoft Visio.

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Additional Information & Downloads: Visio ITIL Process Map V3

Product Videos For a first introduction to the ITIL Process Map V3, take a look at our product videos.
 
Screenshots
[.PDF]
Download screenshots of the ITIL Process Map V3 for Visio Screenshots Visio ITIL Process Model with zoomable images of the different types of process models, and a full overview of the process models and checklists contained in the ITIL Process Map.
 
Factsheet
[.PDF]
The factsheet on the ITIL Process Map V3 for Visio Factsheet Visio ITIL Process Model with a description of the Visio ITIL Process Map's features, contents and use cases on two pages.
 
Get answers to your questions Contact us to ask further questions or use our Registration Form to schedule a live web presentation.
 

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