ITIL Process Map V3 for MS Visio

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A complete set of ITIL V3 Process Templates for Microsoft Visio™

• ITIL V3 Service Lifecycle (2007 Edition): 100% compatible (covers Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement)
• Including Upgrade to ITIL 2011
• ISO/IEC 20000:2005: 100% compatible

• Intuitive, clear-cut layout in four levels of detail
• Navigable (linked shapes allow drill-downs to more detailed views or jumps to peer processes)
• Fully customizable Visio drawings

• Specifically designed to make optimal use of Microsoft Visio™, including a special Visio stencil with custom Master Shapes
• User-friendly Excel Repository and custom Visio add-in, adding features to Visio along the lines of dedicated process management applications (check out our special page with additional information on the Excel Repository feature!)
• RACI Matrix in Excel format

To get a good first impression of the ITIL Process Map V3, take a look at our product videos.

Level 0 in Visio: ITIL Service Lifecycle

The ITIL V3 core disciplines and their interrelationships on one single page. This is the main entry point into the more detailed Visio process models.

Level 1 in Visio: ITIL V3 Core Disciplines

A set of 5 Visio Overview Diagrams for each of the ITIL core volumes, illustrating the ITIL V3 big picture.

Level 2 in Visio: ITIL V3 Main Processes

A set of 20 Overview Diagrams for the ITIL V3 main processes (e.g. Change Management). The Visio Overview Diagrams show on one single page what an ITIL process is about. From here, the viewer is able to open detailed BPMN process diagrams on the sub-process level using hyperlinks.

Level 3 in Visio: ITIL V3 Process Details

The ITIL Process Map V3 for Visio comprises 106 detailed process flows in BPMN (Business Process Modelling Notation) for all ITIL V3 processes. The Visio ITIL templates contain

• A complete view on all process inputs and outputs
• Detailed activity sequences
• Responsibilities for the activities, indicated by ITIL roles
• Linked checklists and document templates
• A short description of the process objectives

RACI Matrix in Excel Format

Our ITIL RACI Matrix comes in the form of an Excel table. This makes it easy for you to adapt the matrix to the specific needs of your organization.

To learn more, please have a look at our special page on the ITIL RACI Matrix.

ITIL Process Index

For each of the ITIL V3 core volumes, all processes and sub-processes are depicted in a hierarchical way on one single page. All process diagrams are directly accessible from this page via links.

Legend

A legend page explains the different types of shapes used in the Visio process model.

Example:

A checklist "Request for Change (RFC)" is provided as part of the Change Management process, to explain the structure of the data typically contained in an RFC. You can use this checklist as a template when you start creating RFCs in your own organization.

Introduction to ITIL and the Visio ITIL Process Map V3

This document contains a brief introduction to ITIL and explains how the ITIL Process Map V3 for Visio was created from the ITIL books.

Implementation Guide

ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL and ISO 20000 initiatives.

ITIL Process Metrics (Key Performance Indicators - KPIs)

Process Owners use objective quality criteria to assess whether their processes are running "well". To support the selection of suitable KPIs, the ITIL Process Map V3 for Visio contains a choice of suitable metrics for the most important ITIL processes.

Quick References

Additional documents provide quick access to the following information:

• ITIL V3 Process Descriptions (a hierarchical index of all all processes and sub-processes with brief descriptions)
• ITIL V3 Glossary (ITIL terms and acronyms; an alphabetical index of information objects which are used in various parts of the Visio ITIL reference model to represent process outputs and inputs, with brief definitions)
• ITIL V3 Roles (an alphabetical index of the ITIL roles used in the process model, complete with their descriptions)

Process Outputs and Inputs

Tables in Excel format show the outputs and inputs for every process on the lowest level of detail. Users can create specific views on this information by applying filters and/or sorting.

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement