IT Process Maps: News

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IT Process Wiki: ITIL 2011 Roles and Responsibilities

[22 January 2012]

We've updated the definitions of the ITIL roles , which describe the roles' main characteristics according to ITIL V3 2011 Edition. Roles are used in ITIL to assign responsibilities in the various ITIL processes.

IT Process Wiki: ITIL 2011 Templates and Checklists

[12 January 2012]

During the process of updating the ITIL Process Map to ITIL V3 2011 Edition, we also aligned our set of ITIL checklists and templates to ITIL Version 2011. These are the most sought-after ITIL 2011 templates:

ITIL Wiki Update 2011: ITIL Processes

[20 December 2011]

As part of our efforts to bring the ITIL Wiki in line with the latest ITIL 2011 guidance, we've now updated all ITIL processes.

Use the following links to see the updated process descriptions and summaries of the changes between ITIL V3 2007 and 2011.

» Service Strategy | » Changes
» Service Design | » Changes
» Service Transition | » Changes
» Service Operation | » Changes
» Continual Service Improvement | » Changes

Comparison between ITIL 2007 and ITIL 2011 - The Main Changes

[26 September 2011]

We've added a new page to the ITIL Wiki, explaining the main changes and differences between ITIL 2007 and ITIL 2011. We'll insert more content as we adjust the ITIL Process Map to the latest ITIL 2011 edition.

ITIL® Process Map officially ITIL® Licensed

[7 August 2011]

The ITIL® Process Map has successfully passed a review by APMG, resulting in the awarding of the "ITIL® Licensed Product" logo.

Upgrade Guarantee to ITIL 2011 and ISO/IEC 20000:2011

[4 August 2011]

While we upgrade our ITIL Process Map and its add-on for ISO 20000 projects (the "ITIL - ISO 20000 Bridge") to these latest publications we offer an upgrade guarantee.

ITIL Processes - a web based solution

[20 March 2011]

IT Process Maps teamed up with Fichtner, Austria, to create the ITIL V3 Process solution for the web based PRIMERO environment.

New Version of the ITIL Process Map for Visio 2010

[01 November 2010]

Microsoft has just released the new version of Visio 2010. This is why we upgraded the ITIL Process Map so that you can make best use of the new features in Visio 2010.

New: The ITIL Process Map for Holocentric

[05 September 2010]

New: The ITIL V3 Process Model for the Holocentric Modeler and Modelpedia environment is ready!

New: The ITIL Wiki (Spanish) - El Wiki de ITIL (español)

[10 January 2010]

IT Process Maps starts the new year with the introduction of a Spanish version of the successful ITIL Wiki.

ITIL RACI Matrix for the ITIL Process Map V3

[19 November 2009]

New: A User-friendly RACI Matrix in the form of an Excel spreadsheet is now part of the ITIL Process Map V3.

Distribution Partner for the Nordic Countries (Scandinavia)

[25 October 2009]

We are happy to announce that we are now able to offer a regional contact in the Nordic Countries for any inquiries about our ITIL Reference Model.

ITIL V3 Reference Model for IBM Rational System Architect

[07 September 2009]

IT Process Maps teamed up with Lea-Cox and Associates, UK, under the banner of "KLC Alliance" to create the first ITIL V3 Reference Process Model for IBM® Rational® System Architect® available on the market.

Distribution Partner for the Middle East

[08 May 2009]

We are happy to announce that we are now able to offer a regional contact in the Middle East for any inquiries about our ITIL Reference Model.

Excel Repository for the ITIL Process Map V3 - Visio Version

[15 March 2009]

With a new Excel Repository we made the Visio version of the ITIL Process Map V3 still more user-friendly: In contrast to the previously used standard MS Visio functionality, the Excel Repository makes it much more comfortable for you to pick ITIL Processes, Data Objects, Roles, and Checklists from the Repository while modifying the ITIL process diagrams.

New International Distribution Partners

[1 March 2009]

As we see our customer base grow on an international scale, we are happy to formally announce new partnerships for Australasia, the UK and the US.

ITIL Process Map V3 for Visio, ARIS und iGrafx

[1 December 2007]

The ITIL Process Map V3 for the most recent Version 3 of ITIL (ITIL V3) is ready.

Our ITIL V3 process templates now cover the complete ITIL V3 Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

The ITIL Wiki V3 - German Version

[08 October 2007]

Now available: The ITIL Wiki, German Version.

ITIL Wiki V3

We are now able to offer you a wealth of ITIL Know-how as part of our new ITIL V3 Wiki.

Including: The Comparison between ITIL V3 and V2 - the Main Changes and Differences

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