IT Process Maps: News & Milestones
On this Page:
- IT Process Maps News on ITIL, ITSM and ISO 20000
- Service Management Events world-wide
- IT Process Maps - Milestones
News on ITIL, ITSM and ISO 20000
- Latest Info:
Now in the new channel layout: The ITIL Process Map on YouTube
[19 May 2013]
Our YouTube channel now presents itself in the recently introduced new and more clearly laid-out design:
The videos present all important facts about the structure, contents and usage of the ITIL Process Map and the ITIL - ISO 20000 Bridge.
Examples from the most widely known ITIL processes - like Service Operation and Incident Management - explain how the ITIL process models, checklists and the RACI matrix can be used in practice to support your ITIL initiative.
We look forward to welcoming you on YouTube!
YouTube Channel: ITIL Process Map
Service Management Events world-wide
ITIL Wiki: ITSM Events world-wide - Public Calendar
Don't miss any ITSM event or conference: This public calendar shows the most important IT service management events world-wide. You can even subscribe with Google Calendar or access the calendar from your mobile phone.
IT Process Maps - Milestones
ITIL Process Map also for MS Visio™ 2013
[06 March 2013]
As you may have noticed, Microsoft has recently published the latest edition of Visio™ 2013. The ITIL Process Map 2011 Edition can be used with this new version of Visio™.
The Visio™ add-in included in the ITIL Process Map (the "ITIL Repository Feature") had to be updated to be compatible with Visio™ 2013. If you are an existing customer, you may receive the latest version of the ITIL Visio™ add-in, including an updated user manual, free of charge.
2012 ITIL Year in Review
[29 December 2012]
For us at IT Process Maps, the new ITIL version 2011 was the most important topic in 2012. A lot has happened during the last 12 months…
In our "Review of the Year 2012" you will find a summary of the most important news on ITIL 2011.
New: A Bridge between ITIL 2011 and the ISO 20000:2011 Standard
[13 June 2012]
The ITIL® - ISO 20000 Bridge has been brought in line with the latest version of ISO 20000:2011. It is now available as an add-on to the ITIL® Process Map.
LCA - Building and exploiting the Service Management System
[01 June 2012]
Lea-Cox & Associates (LCA), a partner of IT Process Maps GbR based in the UK, has just released an upgraded and special set of services and products which are designed to help organizations build and exploit their Service Management System (SMS) to maximum advantage.
New: The ITIL Solution for iGrafx® (2011 Edition)
[14 May 2012]
The 2011 Edition of our ITIL process model for iGrafx® is now available in English and German.
Now available: The ITIL Process Map® 2011 Edition
[13 April 2012]
Following the publication of the 2011 edition of ITIL in July 2011, the ITIL Process Map has been adapted to the latest guidance.
The ITIL process templates are now compatible with ITIL 2011 and ISO/IEC 20000:2011.
ITIL® Process Map 2011 Edition officially ITIL® Licensed
[25 March 2012]
A significant milestone has been reached in updating the ITIL Process Map to ITIL 2011 and ISO/IEC 20000:2011. Our ITIL process model has now successfully passed a thorough review by the APMG.
The ITIL Process Map is thus the first independently assessed process model for ITIL 2011 on the market!
The IT Process Wiki: ITIL® 2011 Update
[02 February 2012]
What is new in ITIL 2011, the new ITIL edition published at the end of July 2011? In our ITIL Wiki we provide more insights on the main changes and differences between ITIL 2007 and ITIL 2011.
ITIL® Process Map officially ITIL® Licensed
[7 August 2011]
The ITIL® Process Map has successfully passed a review by APMG, resulting in the awarding of the "ITIL® Licensed Product" logo.
Upgrade Guarantee to ITIL 2011 and ISO/IEC 20000:2011
[4 August 2011]
While we upgrade our ITIL Process Map and its add-on for ISO 20000 projects (the "ITIL - ISO 20000 Bridge") to these latest publications we offer an upgrade guarantee.
ITIL Processes - a web based solution
[20 March 2011]
IT Process Maps teamed up with Fichtner, Austria, to create the ITIL V3 Process solution for the web based PRIMERO environment.
New Version of the ITIL Process Map for Visio™ 2010
[01 November 2010]
Microsoft has just released the new version of Visio™ 2010. This is why we upgraded the ITIL Process Map so that you can make best use of the new features in Visio 2010.
New: The ITIL Process Map for Holocentric™
[05 September 2010]
New: The ITIL V3 Process Model for the Holocentric™ Modeler and Modelpedia environment is ready!
New: The ITIL Wiki (Spanish) - El Wiki de ITIL (español)
[10 January 2010]
IT Process Maps starts the new year with the introduction of a Spanish version of the successful ITIL Wiki.
ITIL RACI Matrix for the ITIL Process Map
[19 November 2009]
New: A User-friendly RACI Matrix in the form of an Excel spreadsheet is now part of the ITIL Process Map.
Distribution Partner for the Nordic Countries (Scandinavia)
[25 October 2009]
We are happy to announce that we are now able to offer a regional contact in the Nordic Countries for any inquiries about our ITIL Reference Model.
ITIL Reference Model for IBM Rational System Architect®
[07 September 2009]
IT Process Maps teamed up with Lea-Cox and Associates, UK, to create the first ITIL V3 Reference Process Model for IBM® Rational® System Architect® available on the market.
Distribution Partner for the Middle East
[08 May 2009]
We are happy to announce that we are now able to offer a regional contact in the Middle East for any inquiries about our ITIL Reference Model.
Excel Repository for the ITIL Process Map V3 - Visio Version
[15 March 2009]
With a new Excel® Repository we made the Visio version of the ITIL Process Map V3 still more user-friendly: In contrast to the previously used standard MS Visio functionality, the Excel Repository makes it much more comfortable for you to pick ITIL Processes, Data Objects, Roles, and Checklists from the Repository while modifying the ITIL process diagrams.
New International Distribution Partners
[1 March 2009]
As we see our customer base grow on an international scale, we are happy to formally announce new partnerships for Australasia, the UK and the US.
ITIL Process Map V3 for Visio, ARIS und iGrafx
[1 December 2007]
The ITIL Process Map V3 for the most recent Version 3 of ITIL (ITIL V3) is ready.
Our ITIL V3 process templates now cover the complete ITIL V3 Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
The ITIL Wiki V3 - German Version
[08 October 2007]
Now available: The ITIL Wiki, German Version.
ITIL Wiki V3
We are now able to offer you a wealth of ITIL Know-how as part of our new ITIL V3 Wiki.
Including: The Comparison between ITIL V3 and V2 - the Main Changes and Differences