IT Process Maps - News

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IT Process Maps - Milestones

Free ITIL Templates - Officially Reviewed

  December 10, 2016

Free ITIL Templates - Officially Reviewed

Free ITIL templates. - The 'ITIL 2011 templates' in our ITIL Wiki (a selection of templates from our ITIL Process Map) are officially reviewed by APM Group.

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A recording of our popular ITIL webinars

  November 23, 2016

A recording of our popular ITIL webinars

Best practice for IT service providers: The webinar on ITIL and the ITIL Process Map is also available in an on-demand version.

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Free Project Management Templates

  February 19, 2016

Free Project Management Templates

Free project management templates. - Essential also for your ITIL project: Basic knowledge, checklists and tips for project management.

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ITIL Repository Add-In for Visio 2016

  February 9, 2016

ITIL Repository Add-In for Visio 2016

Microsoft has recently published the latest edition of Visio® 2016. The appearance of Visio 2016 provided an opportunity to update the repository add-in for Visio that comes with the ITIL® Process Map.

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Video: The RASCI Matrix - a powerful tool for managing responsibilities in ITIL processes

  September 7, 2015

Video: The RASCI Matrix - a powerful tool for managing responsibilities in ITIL processes

The ITIL Process Map uses a RASCI matrix to provide a summary of the ITIL roles and their levels of responsibility in the various ITIL processes.

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From the YaSM Blog: Beware of evil process templates!

  October 5, 2014

From the YaSM Blog: Beware of evil process templates!

In a recent blog post, Jan van Bon muses about people using 'ITIL process templates' making a 'fundamental mistake'. So are process templates evil stuff?

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Free Problem Record Template

  September 19, 2014

Free Problem Record Template

The problem record template explains the structure of the data typically contained in a problem record, which describes the complete life cycle of a problem from identification to resolution.

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YaSM Wiki: The new wiki on the YaSM® framework

  September 6, 2014

YaSM Wiki: The new wiki on the YaSM® framework

A brand-new wiki on the YaSM® framework: The YaSM® Wiki is the ideal starting point for learning more about YaSM and service management in general.

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YaSM - Yet another Service Management Model

  August 30, 2014

YaSM - Yet another Service Management Model

The new, streamlined YaSM service management framework provides guidance for organizations in the business of delivering services.

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Are you searching for suitable ITIL 2011 metrics?

  August 24, 2014

Are you searching for suitable ITIL 2011 metrics?

Process owners use objective quality criteria or metrics to assess whether their processes are running according to expectations.

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ITIL and the ITIL Process Map on LinkedIn

  April 5, 2014

ITIL and the ITIL Process Map on LinkedIn

New LinkedIn Showcase Page on ITIL and the 'ITIL® Process Map' - if you are on LinkedIn, please check it out - we hope you like it!

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How to implement ITIL in 10 Steps - Infographic

  July 1, 2013

How to implement ITIL in 10 Steps - Infographic

A Project Guide in 10 Steps: What needs to be considered when planning an ITIL project? Is there a tried and tested approach to implementing ITIL?

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ITIL Glossary Terms People search for

  June 17, 2013

ITIL Glossary Terms People search for

We are happy to introduce an enhanced and restructured ITIL glossary as part of our ITIL Wiki with the most commonly searched ITIL and IT service management (ITSM) terms.

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Now in the new channel layout: The ITIL Process Map on YouTube

  May 19, 2013

Now in the new channel layout: The ITIL Process Map on YouTube

ITIL and the ITIL Process Map on YouTube: Our YouTube channel now presents itself in the recently introduced new lay-out.

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ITIL Process Map also for Visio 2013

  March 6, 2013

ITIL Process Map also for Visio 2013

As you may have noticed, Microsoft has recently published the latest edition of Visio 2013. The Visio add-in included in the ITIL Process Map (the "ITIL Repository Feature") had to be updated to be compatible with Visio 2013. If you are an existing customer, you may receive the latest version of the ITIL Visio add-in, including an updated user manual, free of charge.

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IT Process Maps on Pinterest

  February 17, 2013

IT Process Maps on Pinterest

IT Process Maps is now present on yet another social media platform: Pinterest.

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New: A Bridge between ITIL and ISO 20000:2011

  June 13, 2012

New: A Bridge between ITIL and ISO 20000:2011

The ITIL - ISO 20000 Bridge has been brought in line with the latest version of ISO 20000:2011. It is now available as an add-on to the ITIL Process Map.

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LCA - Building and exploiting the Service Management System

  June 1, 2012

LCA - Building and exploiting the Service Management System

Lea-Cox & Associates (LCA), a partner of IT Process Maps GbR based in the UK, has just released an upgraded and special set of services and products which are designed to help organizations build and exploit their Service Management System (SMS) to maximum advantage.

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ITIL Process Map for iGrafx® (2011 Edition)

  May 14, 2012

ITIL Process Map for iGrafx® (2011 Edition)

The 2011 edition of our ITIL process model for iGrafx® is now available in English and German.

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Now available: ITIL Process Map 2011 Edition

  April 13, 2012

Now available: ITIL Process Map 2011 Edition

Following the publication of the 2011 edition of ITIL in July 2011, the ITIL Process Map has been adapted to the latest guidance. The ITIL process templates are now compatible with ITIL 2011 and ISO/IEC 20000:2011.

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The ITIL Process Map 2011 Edition with official ITIL License

  March 25, 2012

The ITIL Process Map 2011 Edition with official ITIL License

A significant milestone has been reached in updating the ITIL Process Map to ITIL 2011 and ISO/IEC 20000:2011. Our ITIL process model has now successfully passed a thorough review by the APMG. The ITIL Process Map is thus the first independently assessed process model for ITIL 2011 on the market!

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The ITIL Wiki: ITIL 2011 Update

  February 2, 2012

The ITIL Wiki: ITIL 2011 Update

What is new in ITIL 2011, the new ITIL edition published at the end of July 2011? In our ITIL Wiki we provide more insights on the main changes and differences between ITIL 2007 and ITIL 2011.

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The ITIL Process Map now with official ITIL Licence

  August 7, 2011

The ITIL Process Map now with official ITIL Licence

The ITIL® Process Map has successfully passed a review by APMG, resulting in the awarding of the "ITIL® Licensed Product" logo.

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ITIL Processes - a web based solution

  March 20, 2011

ITIL Processes - a web based solution

IT Process Maps teamed up with Ernst Fichtner, Austria, to create the ITIL V3 Process solution for the web based PRIMERO environment.

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New: ITIL V3 Processes in Holocentric

  September 5, 2010

New: ITIL V3 Processes in Holocentric

New: The ITIL V3 Process Model for the Holocentric™ Modeler and Modelpedia environment is ready!

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ITIL RACI Matrix for the ITIL Process Map

  November 19, 2009

ITIL RACI Matrix for the ITIL Process Map

New: A User-friendly RACI Matrix in the form of an Excel spreadsheet is now part of the ITIL Process Map.

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ITIL Reference Model for IBM Rational System Architect

  September 7, 2009

ITIL Reference Model for IBM Rational System Architect

IT Process Maps teamed up with Lea-Cox and Associates, UK, to create the first ITIL V3 Reference Process Model for IBM® Rational® System Architect® available on the market.

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