The ITIL Process Map

A fresh approach to ITIL®: The ITIL Process Map is a 'translation' of ITIL® into legible, easy to read process maps in Microsoft Visio®, ARIS™ and other process management platforms. It explains how ITIL really works and does away with the need to sift through the books with thousands of pages.

Our process model is officially ITIL® licensed.

On this page:

Watch our videos with Stefan Kempter introducing the ITIL Process Map:

Benefits of using an ITIL process model

The ITIL Process Map has been widely accepted with many large - and small - organizations, leveraging our process model to implement ITIL faster and at lower cost, with less reliance on expensive consultants.

When using the ITIL Process Map, you will benefit in several ways:

The ITIL process model is easy to use and understand. It is thus ideally suited to overcome the single most important challenge at the beginning of any ITIL initiative: To give everyone in your organization a good understanding of ITIL.
The ITIL process templates are available in popular formats: Simply use the familiar office applications (Microsoft Visio and Excel) to manage your ITIL processes, or your favorite process management platform like ARIS™.
The process diagrams are fully adaptable. This means you save effort during process design and documentation, as you modify existing process diagrams - rather than starting with a blank page.
The ITIL process model, its document templates and the complementary project manual provide guidance on how to set up and carry out your ITIL implementation project.

Contents of the ITIL Process Map

ITIL Process Model - ITIL Service Lifecycle

The ITIL Process Map covers the complete ITIL V3 Service Lifecycle:

Service Strategy
Service Design
Service Transition
Service Operation and
Continual Service Improvement.

Is the ITIL Process Map compatible with ITIL 4?

One of the main strengths of the ITIL Process Map is its presentation of the ITIL contents in diagrams on four levels of detail. This allows you to start with looking at the big picture and to drill down into details where needed:

The top-level process diagram presents the ITIL service lifecycle on one single page.
Five diagrams on detail level 1 explain the five ITIL service lifecycle stages.
A set of 24 overview process templates on level 2 provide insight into the ITIL main processes.
On level 3, 126 detailed activity chains show what needs to be done by whom as part of a process.

A RACI Matrix illustrates the participation of the ITIL roles in the various ITIL processes.

More than 100 checklists and document templates describe process outputs and other aspects of the ITIL processes in more detail.

A collection of KPIs supports the definition of ITIL process metrics.

Finally, accompanying documents like an ITIL implementation guide help you to get started with ITIL and the ITIL Process Map.

Versions and platforms

We offer the ITIL Process Map as professionally designed, ready-to-use packages for the most widely used process management applications:

Resources and further reading

For a first introduction to the ITIL Process Map, take a look at our product videos
Use cases: Learn how the ITIL Process Map supports typical tasks of your ITIL initiative.
FAQs: Answers to common questions about ITIL implementation projects and ITIL reference processes.

Downloads

Factsheet on the ITIL Process Map
A description of the ITIL Process Map's features, contents and benefits [PDF, 2 pages]
Introduction to ITIL and the ITIL Process Map
A brief introduction to ITIL, including a comparison between ITIL 2007 and 2011, and details on how the processes from the ITIL books are represented in the ITIL Process Map [PDF, 31 pages]