The ITIL Process Map

A fresh approach to ITIL®: The ITIL Process Map is a 'translation' of ITIL® into legible, easy to read process maps in Microsoft Visio®, ARIS™ and other process management platforms. It explains how ITIL really works and does away with the need to sift through the books with thousands of pages.

Our process model is officially ITIL® licensed.

On this page:

Introduction to the ITIL Process Map Watch our videos with Stefan Kempter introducing the ITIL Process Map:

Benefits of using an ITIL process model

The ITIL Process Map has been widely accepted with many large - and small - organizations, leveraging our process model to implement ITIL faster and at lower cost, with less reliance on expensive consultants.

When using the ITIL Process Map, you will benefit in several ways:

Contents of the ITIL Process Map

ITIL Process Model - ITIL Service Lifecycle

The ITIL Process Map covers the complete ITIL V3 Service Lifecycle:

Is the ITIL Process Map compatible with ITIL 4?


ITIL Process Model - ITIL Process Index

One of the main strengths of the ITIL Process Map is its presentation of the ITIL contents in diagrams on four levels of detail. This allows you to start with looking at the big picture and to drill down into details where needed:


ITIL Process Model: RASCI Matrix

A RACI Matrix illustrates the participation of the ITIL roles in the various ITIL processes.

More than 100 checklists and document templates describe process outputs and other aspects of the ITIL processes in more detail.

A collection of KPIs supports the definition of ITIL process metrics.

Finally, accompanying documents like an ITIL implementation guide help you to get started with ITIL and the ITIL Process Map.

Versions and platforms

We offer the ITIL Process Map as professionally designed, ready-to-use packages for the most widely used process management applications:

Resources and further reading

Related pages


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