Company Profile IT Process Maps

IT Process Maps GbR is a provider of reference process models for the IT organization based on time-tested Best-Practice recommendations.

We focus on the provision of ITIL and ISO 20000 process know-how in the form of the ITIL Process Map - an ITIL reference model used by companies worldwide.

Who we are

Our well-founded know-how in the fields of IT Management as well as Process and Project Management stems from 15 years of experience as IT line managers and business consultants, working for leading businesses worldwide from a broad spectrum of industries. We are thus in a unique position to deal with IT Process Management.

IT Process Maps was founded on 01 July 2006.

The People behind IT Process Maps

Dipl.-Ing. Stefan Kempter
Address:	Am Hoernle 7
	87459 Pfronten
	Germany
Phone:	+49 8363 927396
Fax:	+49-8363-927703
Email:	stefan.kempter@it-processmaps.com

Details:	Professional Profile
Dr. Andrea Kempter
Address:	Am Hoernle 7
	87459 Pfronten
	Germany
Phone:	+49 8363 927396
Fax:	+49-8363-927703
Email:	andrea.kempter@it-processmaps.com
Details:	Professional Profile
... and	our international distribution partners.

Profile Dipl.-Ing. Stefan Kempter

Professional Background
Since 07/'06	IT Process Maps GbR, Pfronten, D Owner-Manager
'01 – '06	IDS Scheer AG, Munich, D Manager, IDS Scheer Technologies Focus on Business Process Management in the IT Organization, ITIL, IT Project Management
'98 - '01	ADAC e. V., Munich, D Head of IT Architecture and Strategic Planning Head of software development in the fields of Callcenter and Traffic Information Systems
'92 – '98	Bosch Signalbau Huber AG, Munich, D Presales and Technical Consulting Project Management Programming of systems in the field of Traffic Control Management of research projects on a European level in the fields of Traffic Information Systems and Telematics
Education
10/'85 - 09/'91	Dipl.-Ing. Technische Kybernetik, University of Stuttgart, D
10/'89 – 06/'90	Research project, University of Strathclyde, Glasgow, UK

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Profile Dr. Andrea Kempter

Professional Background
Since 04/'07	IT Process Maps GbR, Pfronten, D Owner-Manager
'03 - '07	TILAK GmbH, Innsbruck, A Strategic HR management/ HR systems und organization Business process management, change management, management systems, project management
'99 - '03	ADAC e.V., Munich, D Head of business intelligence and geographical data services Development/ operation of BI and reporting applications, management information systems, data warehouses, HR systems Development/ operation of databases and systems for managing georeferenced data
'96 - '99	SMALLWORLD Systems GmbH, Munich, D Technical consultant in the Traffic & Logistics division Sales support, marketing initiatives, product specifications
'95 - '96	Postgraduate Research, Frankfurt a.M./ Berlin, D Dissertation: "Knowledge-Based Integration of Geografical Data and Automated Generation of Pedological Maps"
'88 - '94	Federal Institute for Geosciences and Natural Resources (BGR)/ Geological Survey of Lower Saxony (NLfB), Hannover, D Pedological surveys, georeferenced databases, technical consulting and user training
Education
09/'92 - 05/'96	Dr. rer.nat. Geography/ Soil Sciences, Technical University of Berlin, D
10/'84 - 07/'90	Dipl.-Geogr. Geography, University of Hannover, D
'89	Research project at the Universidad Austral de Chile, Valdivia, Chile

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Project Experiences

During our professional careers we were engaged in a huge number of projects, spanning the following fields:

IT Process Management
IT Security and Risk Management [Sector: Medical Equipment]	Analysis of business processes and their links to IT applications and data Development of a process-oriented framework for security and risk management Design of a risk management concept

Introduction of Process Management according to ITIL Standards [Sector: Application Hosting]	Development of an implementation strategy for introducing process management Coaching of internal staff during the implementation phase

Introduction of Process Management according to ITIL Standards [Sector: Utilities]	Development of the framework for process management Coaching of internal staff during the implementation phase

Introduction of Process Management according to ITIL Standards [Sector: Automotive]	Development of the framework for process management Coaching of internal staff during the implementation phase

Concept for Process Management according to ITIL Standards [Sector: Financial Services]	Design of a concept for the introduction of a comprehensive IT Process Management

Audit of IT Operations Processes [Sector: Insurance]	Analysis of IT processes in relation to best practice (ITIL, COBIT) Rating of Process Management in the IT Organization Analysis of interfaces with customers and service suppliers

Analysis of IT Processes [Sector: Consumer Products]	Analysis of as-is processes Identification of potentials for improvement with regards to best practice Concept for IT controlling including IT scorecard and Key Process Indicators
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Helpdesk/ Service Desk
Reorganization of IT Helpdesk [Sector: Electrical Engineering]	Alignment of Helpdesk processes with ITIL Definition of Services and Service Levels (SLAs, OLAs) Design of roles and functional organization Definition of requirements for a Helpdesk application

Analysis of IT Helpdesk Processes [Sector: Insurance]	Assessment of Service Desk, Incident Management, and Problem Management processes versus ITIL and COBIT recommendations

Implementation of a Service Desk for Facility Management [Sector: Chemical Industry]	Definition of the Service Desk processes Design of roles and functional organization
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Process Reengineering
Reengineering of Business Processes [Sector: Telecommunications]	Analysis of business processes in the area of wholesale operations Concept for IT consolidation Definition of requirements for new application systems Concept for Application Integration by means of an EAI platform

Process Analysis [Sector: Telecommunications]	Analysis of systems und processes for the transfer of lines to third-party carriers Identification of measures for process optimization
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Software Development
Application Development [Sector: Infrastructure]	Project management in the field of software for on-board units for the collection of road-tolls Requirement management

Integration Tests [Sector: Infrastructure]	Management of problem reports and patch deliveries during user tests Coordination of external service providers for system integration Definition and controlling of processes for error management

Application Development [Sector: Services]	Project Management for the development of a callcenter application with GIS component Definition of requirements Definition of technical concept Project controlling

Application Development [Sector: Services]	Project Management for the development of a travel information system using interactive voice response Engineering requirements Definition of technical concept Project controlling

Application Development [Sector: Electrical Engineering]	Development of a network for the exchange of traffic information Definition of technical specifications Project management and coordination with the overall project

Application Development [Sector: Electrical Engineering]	Development of an information system for a park-and-ride terminal within the framework of a European research project Definition of technical specifications System concept and selection of technologies Project management
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