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Our focus is on the provision of ITIL process know-how in the form of an ITIL Reference Process Model (the ITIL Process Map). This means we are not classical ITIL consultants - instead our products put you in a position to take your ITIL or ISO 20000 initiative into your own hands.
Our well-founded know-how in the fields of IT Management as well as Process and Project Management stems from 15 years of experience as IT line managers and business consultants, working for leading businesses worldwide from a broad spectrum of industries. We are thus in a unique position to deal with IT Process Management.
Here we present ourselves
Profile Dipl.-Ing. Stefan Kempter
Professional Background |  |
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Since 07/'06 | Owner-Manager |
'01 – '06 | IDS Scheer AG, Munich, D
Manager, IDS Scheer Technologies
Focus on Business Process Management in the IT Organisation, ITIL, IT Project Management |
'98 - '01 | ADAC e. V., Munich, D
Head of IT Architecture and Strategic Planning
Head of software development in the fields of Callcenter and Traffic Information Systems |
'92 – '98 | Bosch Signalbau Huber AG, Munich, D
Presales and Technical Consulting
Project Management
Programming of systems in the field of Traffic Control
Management of research projects on a European level in the fields of Traffic Information Systems and Telematics |
Education | |
10/'85 - 09/'91 | Dipl.-Ing. Technische Kybernetik, University of Stuttgart, D |
10/'89 – 06/'90 | Research project, University of Strathclyde, Glasgow, UK |
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Profile Dr. Andrea Kempter
Professional Background |  |
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Since 04/'07 | Managing Partner |
'03 - '07 | TILAK GmbH, Innsbruck, A
Strategic HR management/ HR systems und organisation
Business process management, change management, management systems, project management |
'99 - '03 | ADAC e.V., Munich, D
Head of business intelligence and geographical data services
Development/ operation of BI and reporting applications, management information systems, data warehouses, HR systems
Development/ operation of databases and systems for managing georeferenced data |
'96 - '99 | SMALLWORLD Systems GmbH, Munich, D
Technical consultant in the Traffic & Logistics division
Sales support, marketing initiatives, product specifications |
'95 - '96 | Postgraduate Research, Frankfurt a.M./ Berlin, D
Dissertation: "Knowledge-Based Integration of Geografical Data and Automated Generation of Pedological Maps" |
'88 - '94 | Federal Institute for Geosciences and Natural Resources (BGR)/ Geological Survey of Lower Saxony (NLfB), Hannover, D
Pedological surveys, georeferenced databases, technical consulting and user training |
Education | |
09/'92 - 05/'96 | Dr. rer.nat. Geography/ Soil Sciences, Technical University of Berlin, D |
10/'84 - 07/'90 | Dipl.-Geogr. Geography, University of Hannover, D |
'89 | Research project at the Universidad Austral de Chile, Valdivia, Chile |
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Project Experiences
During our professional careers we were engaged in a huge number of projects, spanning the following fields:
IT Process Management | IT Security and Risk Management [Sector: Medical Equipment] | - Analysis of business processes and their links to IT applications and data
- Development of a process-oriented framework for security and risk management
- Design of a risk management concept
| Introduction of Process Management according to ITIL Standards [Sector: Application Hosting] | - Development of an implementation strategy for introducing process management
- Coaching of internal staff during the implementation phase
| Introduction of Process Management according to ITIL Standards [Sector: Utilities] | - Development of the framework for process management
- Coaching of internal staff during the implementation phase
| Introduction of Process Management according to ITIL Standards [Sector: Automotive] | - Development of the framework for process management
- Coaching of internal staff during the implementation phase
| Concept for Process Management according to ITIL Standards [Sector: Financial Services] | - Design of a concept for the introduction of a comprehensive IT Process Management
| Audit of IT Operations Processes [Sector: Insurance] | - Analysis of IT processes in relation to best practice (ITIL, COBIT)
- Rating of Process Management in the IT Organisation
- Analysis of interfaces with customers and service suppliers
| Analysis of IT Processes [Sector: Consumer Products] | - Analysis of as-is processes
- Identification of potentials for improvement with regards to best practice
- Concept for IT controlling including IT scorecard and Key Process Indicators
| [top] | Helpdesk/ Service Desk | Reorganisation of IT Helpdesk [Sector: Electrical Engineering] | - Alignment of Helpdesk processes with ITIL
- Definition of Services and Service Levels (SLAs, OLAs)
- Design of roles and functional organisation
- Definition of requirements for a Helpdesk application
| Analysis of IT Helpdesk Processes [Sector: Insurance] | - Assessment of Service Desk, Incident Management, and Problem Management processes versus ITIL and COBIT recommendations
| Implementation of a Service Desk for Facility Management [Sector: Chemical Industry] | - Definition of the Service Desk processes
- Design of roles and functional organisation
| [top] | Process Reengineering | Reengineering of Business Processes [Sector: Telecommunications] | - Analysis of business processes in the area of wholesale operations
- Concept for IT consolidation
- Definition of requirements for new application systems
- Concept for Application Integration by means of an EAI platform
| Process Analysis [Sector: Telecommunications] | - Analysis of systems und processes for the transfer of lines to third-party carriers
- Identification of measures for process optimisation
| [top] | Software Development | Application Development [Sector: Infrastructure] | - Project management in the field of software for on-board units for the collection of road-tolls
- Requirement management
| Integration Tests [Sector: Infrastructure] | - Management of problem reports and patch deliveries during user tests
- Coordination of external service providers for system integration
- Definition and controlling of processes for error management
| Application Development [Sector: Services] | - Project Management for the development of a callcenter application with GIS component
- Definition of requirements
- Definition of technical concept
- Project controlling
| Application Development [Sector: Services] | - Project Management for the development of a travel information system using interactive voice response
- Engineering requirements
- Definition of technical concept
- Project controlling
| Application Development [Sector: Electrical Engineering] | - Development of a network for the exchange of traffic information
- Definition of technical specifications
- Project management and coordination with the overall project
| Application Development [Sector: Electrical Engineering] | - Development of an information system for a park-and-ride terminal within the framework of a European research project
- Definition of technical specifications
- System concept and selection of technologies
- Project management
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