ITIL® Reference Model for the web-based PRIMERO™ platform
On this page:
|Special features for PRIMERO™||
|License model||Simple license model based on sites - no recurring subscription fees.|
Web-based ITIL process management: PRIMERO illustrates the ITIL processes and their interrelationships using a top-down approach. The contents are arranged in four layers, allowing you to start with looking at the big picture and to drill down into the process details - all within a single web site.
The ITIL service lifecycle stages and their interrelationships on one single page. This is the main entry point into the ITIL reference model in PRIMERO.
The higher levels of detail (ITIL service lifecycle stages and main processes) provide high-level views of the ITIL processes and show how they are interconnected:
The above information is inherited from the next lower level of detail.
On the lowest level of detail, the ITIL reference model for PRIMERO contains 126 sub-process pages with all relevant information:
Objects ("elements") are the building blocks of the ITIL Process Map for PRIMERO; they can be easily accessed through sortable and filterable lists.
Sortable and filterable lists can be created for the elements of type process, information object and role.
This is also where modifications to the objects are done - for example, if a process description needs to be changed.
Many data objects used in the process model are linked to "checklists" which provide more details on these objects - and can often be used as templates. All in all, there are more than 100 ITIL checklists and document templates in Microsoft Word™ format, explaining all important ITIL process outputs in detail.
A checklist "Incident Record" is provided as part of the Incident Management process, to explain the structure of the data typically contained in an Incident Record. You can use this checklist as a template when you start creating Incident Records in your own organization.
Additional documents help you to get started with ITIL and the ITIL Process Map.
|Coverage||Complete Service Lifecycle (ITIL V3 2011 Edition)
|Platform/ environment||PRIMERO version 1.6.0 or above (no PRIMERO license included)|
|Language versions||English, German or multi-language (German/English)|
|License model||Licenses to use the product are granted on a per-site basis, where a site is defined as a single company location or a cluster of adjacent company locations within one geographic region of a country. Each site is entitled to use the product without limitation of time, number of users and number of copies.|
Our ITIL process model is officially licensed by AXELOS.
Want to see the ITIL® Process Map in action? Check out our product videos!
YaSM - the new, streamlined process model for service management and ISO 20000.