Contact |  +49 8382 2809303 |  Deutsche Seiten

IT Process Maps News

A recording of our popular ITIL webinars

  Lindau (Bodensee), November 23, 2016

Best practice for IT service providers: The webinar on ITIL and the ITIL Process Map is also available in an on-demand version.

For many years we have been conducting live webinars about ITIL and the ITIL Process Map over the internet - and of course we still offer these webinars every two weeks or so;

You can sign up here!

But our timing may not fit in with your schedule, or maybe you want to see the webinar instantly. For such cases we have now created a recorded version of the ITIL webinar that you can watch at any time:

Recording | Webinar: ITIL and the ITIL Process Map (33 min.).

Contents of the webinar

Stefan Kempter will walk you through the ITIL Process Map and explain how your organization can use the ITIL process and document templates to introduce ITSM best practice according to ITIL 2011.

We present examples of the process diagrams, so you get a good impression of their layout and the information contained on every level of detail.

Other topics covered in the ITIL webinar include:

• Easy navigation in the process model with hyperlinks
• ITIL checklists/ document templates that come with the ITIL Process Map
• ITIL RACI Matrix
• Excel repository of ITIL processes, data objects and roles
• Adapting the process model to the needs of your organization
• The ITIL - ISO 20000 Bridge (an additional component for organizations that want to go for ISO 20000 certification).

If you have any questions or need more information about the ITIL process model, please drop us a line!

 

Home      ITIL Process Map      News      New: ITIL on-demand webinar     

ITIL licensed product

Our ITIL process model is officially licensed by AXELOS.

ITIL 4

If you are looking for ITIL 4 process templates, read more here!

Product videos

Want to see the ITIL® Process Map in action? Check out our videos!

Live demo

If you have any questions, we are happy to arrange a live demo.

• Request a web meeting now
  (or watch a recording)

IT Process Wiki

Free ITIL Wiki about ITIL 4, ITIL 2011, ITSM, ITIL templates, ...

YaSM

The new, streamlined YaSM process model for service management and ISO 20000.