IT Process Maps News
Lindau (Bodensee), March 5, 2019
It's the first major update to the ITIL framework since 2011, designed in large part to keep up with recent trends in software development and IT operations.
ITIL 4 provides a flexible foundation for organizations that need to integrate various frameworks and approaches into their service management operating models. The new ITIL version aims to help businesses navigate the new technological era of digital services.
We have compiled the key facts about the new ITIL 4 edition in our ITIL Wiki:
Our ITIL process model is officially licensed by AXELOS.
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The new, streamlined YaSM process model for service management and ISO 20000.