IT Process Maps News

The ITIL 4 update

  Lindau (Bodensee), March 5, 2019

ITIL 4 - the most recent release of ITIL® - was launched in February 2019.
ITIL 4 - Introduction. FAQ about the latest edition of ITIL 4, released in 2019: What is the timeline for the update? What is the difference between ITIL4 and ITIL V3? What about ITIL V4 processes? What are the changes in the certification scheme?

It's the first major update to the ITIL framework since 2011, designed in large part to keep up with recent trends in software development and IT operations.

ITIL 4 provides a flexible foundation for organizations that need to integrate various frameworks and approaches into their service management operating models. The new ITIL version aims to help businesses navigate the new technological era of digital services.

We have compiled the key facts about the new ITIL 4 edition in our ITIL Wiki: