ITIL® translated into easy to read, customizable Visio process templates in BPMN format.
Process diagrams in four levels of detail describe the process activities and the information flows between the ITIL processes.
The ITIL® Process Map for Microsoft Visio is an officially 'ITIL® licensed product'.
On this page:
Watch a video with Stefan Kempter introducing the ITIL Process Map (11:04 min)!
|Design||Flowcharts in BPMN notation illustrate the ITIL processes and provide a reference that can be easily understood and maintained:
|Special features for Microsoft Visio®||
|License model||Simple license model based on sites - no recurring subscription fees.|
Process diagrams in four layers of detail illustrate the interrelationships of the ITIL processes and allow drilling down into the process details:
The ITIL top-level processes (service lifecycle stages) and their interrelationships on one single page. This is the main entry point into the Visio process model.
A set of 5 Visio diagrams for each stage of the ITIL service lifecycle, illustrating the ITIL big picture.
A set of 24 diagrams for the ITIL main processes (e.g. Change Management). These Visio diagrams show on one single page what an ITIL main process is about. From here, the user is able to open detailed BPMN process diagrams on the sub-process level using hyperlinks.
The ITIL Process Map for Visio includes 126 detailed process flows in BPMN (Business Process Modelling Notation) for all ITIL processes. These Visio ITIL templates contain
An ITIL RACI matrix illustrates the participation of the ITIL roles in the various ITIL processes:
Our ITIL RACI Matrix comes in the form of an Excel table. This makes it easy for you to adapt the matrix to the specific needs of your organization.
To learn more, please check out our special page on the ITIL RACI matrix.
Additional diagrams provide direct access to all processes and sub-processes and an overview of the shape types used in the Visio process model:
For each ITIL stage, all processes and sub-processes are depicted in a hierarchical way on one single page. All process diagrams are directly accessible from this page via links.
A legend page explains the different types of shapes used in the Visio process model.
The ITIL Process Map for Visio includes an Excel repository feature to manage certain types of objects which are used throughout the various process diagrams (Process, Data Object, Role, and Checklist shapes).
The repository itself is a simple Excel file which is easy to modify. A special Visio add-in and a corresponding toolbar allow you to pick existing objects from the repository from within Visio.
Check out our special page with more detailed information about the Excel repository feature!
Many Data Object shapes in the process diagrams are linked to "checklists" which provide more details on these objects - and can often be used as templates. All in all, there are more than 100 ITIL checklists and document templates in Microsoft Word™ format, explaining all important ITIL process outputs in detail.
A checklist "Incident Record" is provided as part of the Incident Management process, to explain the structure of the data typically contained in an Incident Record. You can use this checklist as a template when you start creating Incident Records in your own organization.
Additional documents help you to get started with ITIL and the ITIL Process Map for Visio.
This document contains a brief introduction to ITIL and explains how the ITIL Process Map for Visio was created from the ITIL books.
ITIL implementation projects are characterized by a typical course of action, independent of the size and type of the organisation. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL initiatives.
Process owners use objective quality criteria to assess whether their processes are running "well". To support the selection of suitable KPIs, the ITIL Process Map for Visio contains a choice of suitable metrics for the most important ITIL processes.
Additional documents provide quick access to the following information:
Tables in Excel format show the outputs and inputs for every process on the lowest level of detail. Users can create specific views on this information by applying filters and/or sorting.
|Coverage||Complete Service Lifecycle (ITIL V3 2011 Edition)
|Platform/ environment||Microsoft Visio® 2003 or above (a Microsoft Visio® license is not included)|
|Language versions||English or German|
|License model||Licenses to use the product are granted on a per-site basis, where a site is defined as a single company location or a cluster of adjacent company locations within one geographic region of a country. Each site is entitled to use the product without limitation of time, number of users and number of copies.|
|Product specification||The product specification provides a detailed list of all components included in the ITIL Process Map for Microsoft Visio.|
Our ITIL process model is officially licensed by AXELOS.
Want to see the ITIL® Process Map in action? Check out our product videos!
YaSM - the new, streamlined process model for service management and ISO 20000.