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YaSM Wiki: The new wiki on the YaSM® service management framework

  Lindau (Bodensee), September 6, 2014

The YaSM Wiki provides a complete overview of service management according to YaSM®. It is the ideal starting point if you would like to learn more about service management (enterprise service management, ITSM and service management in general.

Everyone exploring the YaSM Wiki will quickly realize that it is a very good free introduction to the concepts for managing services. It contains a wealth of unique and high-quality content and provides a complete overview of the YaSM framework:

• A comprehensive account of the service management processes with descriptions, their inputs and outputs and responsibilities of the YaSM roles
• The YaSM glossary
• The YaSM data object model
• An index of the YaSM roles
• ...

YaSM incorporates the key principles of other service management frameworks and standards such as ISO 20000, CMMI-SVC, USMBOK and COBIT - and it is particularly well aligned with ITIL® so that everyone well versed in ITIL will instantly feel at home.

 

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