IT Process Maps News

YaSM Wiki: The new wiki on the YaSM® framework

  Lindau (Bodensee), September 6, 2014

The YaSM Wiki provides a complete overview of service management according to YaSM®. It is the ideal starting point if you would like to learn more about Enterprise Service Management, ITSM and service management in general.
YaSM Wiki: The new wiki on the YaSM® framework

Everyone exploring the YaSM Wiki will quickly realize that it is a very good free introduction to the concepts for managing services. It contains a wealth of unique and high-quality content and provides a complete overview of the YaSM framework:

YaSM incorporates the key principles of other service management frameworks and standards such as ISO 20000, CMMI-SVC, USMBOK and COBIT - and it is particularly well aligned with ITIL® so that everyone well versed in ITIL will instantly feel at home.