Our screen shot collections contain detailed, zoomable vector graphics which allow you to examine the different types of diagrams in detail.
The documents in this section contain background information on the ITIL Process Map, as well as on ITIL and ISO 20000.
Our ITIL process model is officially licensed by AXELOS.
Want to see the ITIL® Process Map in action? Check out our product videos!
YaSM - the new, streamlined framework for enterprise service management and ITSM.