IT Process Maps News

ITIL Processes - a web based solution

  Lindau (Bodensee), March 20, 2011

IT Process Maps teamed up with Ernst Fichtner, Austria, to create the ITIL V3 Process solution for the web based PRIMERO environment.
web based ITIL solution

PRIMERO is an easy-to-use web content management system specially designed for business process mapping and analyzing.

With its unique features, PRIMERO is ideally suited for managing your ITIL processes:

The entire ITIL process landscape is visualized on a single dynamic web site - from top-level process views to detailed activity chains. The activities are shown together with the roles responsible for their execution. As a member of an IT organization you are able to identify every single task in IT Service Management you are responsible for.

PRIMERO is proven in use and meets the management system documentation requirements set out in various ISO standards - therefore PRIMERO, in combination with the ITIL Process Map V3 and the ITIL - ISO 20000 Bridge, is a reliable solution to support your ISO 20000 initiative.

PRIMERO is designed to meet the needs of companies of all sizes. Leading companies in Germany, Austria and Switzerland use the web content management system to succeed in process management.

Special thanks to our development partner Ernst Fichtner for his invaluable help in bringing the web based ITIL Process Map for PRIMERO into being.


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