IT Process Maps News
Lindau (Bodensee), September 19, 2014
Our IT Process Wiki contains a detailed problem record checklist.
The template explains the structure of the data typically contained in a problem record, which describes the complete life cycle of a problem from identification to resolution.
You can use this checklist as a template when you start creating problem records in your own organization.
Our ITIL process model is officially licensed by AXELOS.
Want to see the ITIL® Process Map in action? Check out our product videos!
YaSM - the new, streamlined process model for service management and ISO 20000.