IT Process Maps News
Lindau (Bodensee), September 19, 2014
Our IT Process Wiki contains a detailed problem record checklist.
The template explains the structure of the data typically contained in a problem record, which describes the complete life cycle of a problem from identification to resolution.
You can use this checklist as a template when you start creating problem records in your own organization.
Our ITIL process model is officially licensed by AXELOS.
If you are looking for ITIL 4 process templates, read more here!
Want to see the ITIL® Process Map in action? Check out our videos!
If you have any questions, we are happy to arrange a live demo.
Free ITIL Wiki about ITIL 4, ITIL 2011, ITSM, ITIL templates, ...
The new, streamlined YaSM process model for service management and ISO 20000.
Copyright © 2025 IT Process Maps GbR, Germany | Legal notice | Privacy | Disclaimer | GTC and license conditions
Member of itSMF 
"YaSM®" is a registered trademark of IT Process Maps GbR. "ITIL®" is a registered trademark of AXELOS Limited. "IT Infrastructure Library®" is a registered trademark of AXELOS Limited. The "Swirl logo™" is a trade mark of AXELOS Limited. Used under licence from AXELOS Limited. All rights reserved. - "itSMF®" is a registered trade mark of it Service Management Forum International (ITSMFI) in the United Kingdom and other countries. "ARIS™" and "IDS Scheer" are registered trademarks of Software AG. "BIC Process Design®" and "BIC Platform®" are registered trademarks of GBTEC Software AG. "Microsoft®", "Word™", "Excel®", "SharePoint®" and "Visio®" are registered trademarks of Microsoft Corp.