IT Process Maps News

ITIL RACI Matrix for the ITIL Process Map

  Lindau (Bodensee), November 19, 2009

A User-friendly RACI Matrix (Responsible, Accountable, Contribution, Informed) in the form of an Excel spreadsheet is now part of the ITIL Process Map.

Feedback from our customers suggested that they would welcome an easy-to-use, customizable RACI Matrix for managing the participation of the ITIL roles in the various ITIL processes.

That's why we added an ITIL RACI Matrix to the ITIL Process Map.




Home      ITIL Process Map      News      ITIL RACI