IT Process Maps News
Lindau (Bodensee), May 14, 2012
As part of our efforts to bring all versions of our ITIL process model in line with the latest edition of ITIL 2011, we have now completed work on the iGrafx® solution.
All process templates and checklists have been adapted to ITIL 2011, which often meant introducing substantial changes. At the same time, our ISO 20000 compliance tool for iGrafx® (the "ITIL - ISO 20000 Bridge") has been aligned with the new edition of ISO/IEC 20000:2011 Part 1 (published in June 2011).
Apart from upgrading the contents, the update project was also a good opportunity to modernize the layout of the iGrafx® diagrams (we think that process models should contain correct information - and also look attractive to encourage their use within the organization).
Last but not least, we have introduced more flexibility to the repository feature, an iGrafx® macro that allows to store object information in a simple Excel workbook. With the latest version, you are now able to customize the object definitions and add your own custom data fields.
Learn more about the ITIL solution for iGrafx®:
|Design||Flowcharts in typical iGrafx notation illustrate the ITIL processes and provide a reference that can be easily understood and maintained:
|Special features for iGrafx® Flowcharter®/ Process™||
Process diagrams in four layers of detail illustrate the interrelationships of the ITIL processes and allow drilling down into the process details:
The ITIL service lifecycle stages and their interrelationships on one single page. This is the main entry point into the iGrafx process model.
A set of 5 diagrams for each stage of the ITIL service lifecycle, illustrating the ITIL big picture.
A set of 24 overview diagrams for the ITIL main processes (e.g. Change Management). These iGrafx diagrams show on one single page what an ITIL process is about. From here, the user is able to open detailed process diagrams on the sub-process level using hyperlinks.
The ITIL Process Map for iGrafx includes 126 detailed process flowcharts for all ITIL sub-processes. These ITIL models contain
An ITIL RACI matrix illustrates the participation of the ITIL roles in the various ITIL processes:
Our ITIL RACI matrix comes in the form of an Excel table. This makes it easy for you to adapt the matrix to the specific needs of your organization.
Additional diagrams provide direct access to all processes and sub-processes and an overview of the shape types used in the iGrafx process model:
For each ITIL stage, all processes and sub-processes are depicted in a hierarchical way on one single page. All process diagrams are directly accessible from this page via links.
A legend page explains the different types of shapes used in the ITIL model.
Many Data Object shapes in the process diagrams are linked to "checklists" which provide more details on these objects - and can often be used as templates. All in all, there are more than 100 ITIL checklists and document templates in Microsoft Word™ format, explaining all important ITIL process outputs in detail.
A checklist "Incident Record" is provided as part of the Incident Management process, to explain the structure of the data typically contained in an Incident Record. You can use this checklist as a template when you start creating Incident Records in your own organization.
Additional documents help you getting started with ITIL and the ITIL process models for iGrafx.
This document contains a brief introduction to ITIL and explains how the ITIL process model was created from the ITIL books.
ITIL implementation projects are characterized by a typical course of action, independent of the size and type of the organization. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL initiatives.
Process owners use objective quality criteria to assess whether their processes are running "well". To support the selection of suitable KPIs, the ITIL Process Map for iGrafx contains a choice of suitable metrics for the most important ITIL processes.
Additional documents provide quick access to the following information:
Tables in Excel format show the outputs and inputs for every process on the lowest level of detail. Users can create specific views on this information by applying filters and/or sorting.
Editors note: Page updated on 30 May 2021.
"iGrafx®", "iGrafx® Flowcharter®" and "iGrafx® Process™" are registered trademarks of iGrafx LLC.
Our ITIL process model is officially licensed by AXELOS.
Want to see the ITIL® Process Map in action? Check out our videos!
The new, streamlined YaSM process model for service management and ISO 20000.