IT Process Maps News
Lindau (Bodensee), May 14, 2012
As part of our efforts to bring all versions of our ITIL solution in line with the latest edition of ITIL 2011, we have now completed work on the iGrafx® solution.
All process templates and checklists have been adapted to ITIL 2011, which often meant introducing substantial changes. At the same time, our ISO 20000 compliance tool for iGrafx® (the "ITIL - ISO 20000 Bridge") has been aligned with the new edition of ISO/IEC 20000:2011 Part 1 (published in June 2011).
Apart from upgrading the contents, the update project was also a good opportunity to modernize the layout of the iGrafx® diagrams (we think that process models should contain correct information - and also look attractive to encourage their use within the organization).
Last but not least, we have introduced more flexibility to the repository feature, an iGrafx® macro that allows to store object information in a simple Excel workbook. With the latest version, you are now able to customize the object definitions and add your own custom data fields.
Our ITIL process model is officially licensed by AXELOS.
Want to see the ITIL® Process Map in action? Check out our videos!
The new, streamlined YaSM process model for service management and ISO 20000.