IT Process Maps News
Lindau (Bodensee), September 7, 2015
RACI matrices are especially useful in clarifying roles and responsibilities in cross-functional processes.
RASCI is an extended variant of the commonly known RACI model, which defines the participation of roles in different activities: R - Responsible, A - Accountable, S - Support, C - Consulted and I - Informed.
Our video is based on the Visio version of the ITIL Process Map where the RASCI matrix comes in the form of an Excel table. This makes it easy to adapt the matrix to the specific needs of the organization.
Please click here to start the video [4:19 min].
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The new, streamlined YaSM process model for service management and ISO 20000.