IT Process Maps News
Lindau (Bodensee), August 24, 2014
Are you seeking to apply suitable metrics to assess and improve your organization's ITSM processes?
The IT Process Wiki contains a collection of such KPIs which you can use as a starting point when designing process metrics for your organization.
The suggested process metrics comply with the ITIL 2011 recommendations and were enhanced with elements from COBIT®.
Our ITIL process model is officially licensed by AXELOS.
Want to see the ITIL® Process Map in action? Check out our product videos!
YaSM - the new, streamlined process model for service management and ISO 20000.