IT Process Maps News
Lindau (Bodensee), August 24, 2014
Are you seeking to apply suitable metrics to assess and improve your organization's ITSM processes?
The IT Process Wiki contains a collection of such KPIs which you can use as a starting point when designing process metrics for your organization.
The suggested process metrics comply with the ITIL 2011 recommendations and were enhanced with elements from COBIT®.
Our ITIL process model is officially licensed by AXELOS.
If you are looking for ITIL 4 process templates, read more here!
Want to see the ITIL® Process Map in action? Check out our videos!
If you have any questions, we are happy to arrange a live demo.
Free ITIL Wiki about ITIL 4, ITIL 2011, ITSM, ITIL templates, ...
The new, streamlined YaSM process model for service management and ISO 20000.
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