IT Process Maps News

12th anniversary of the free ITIL Wiki

  Lindau (Bodensee), January 4, 2020

IT Process Wiki - the ITIL® Wiki - celebrates its anniversary: This Wiki contains free ITIL resources and (document) templates for IT service management and ISO 20000.
It is now twelve years since IT Process Maps published the first version of the free ITIL® Wiki, and over the years the 'IT Process Wiki' has grown into one of the most popular destinations on the internet for those who want to learn about ITIL® and IT service management best practices.

Millions of visits to our Wikis in English, German and Spanish from more than 190 countries are proof that there is strong demand for ITIL and its best practice recommendations!

Free ITIL® resources

The Wiki is perfect for ITIL® beginners, but it is equally valuable for experienced practitioners with content such as:

The ITIL Wiki also contains a section about ISO/IEC 20000 - the leading service management standard. Organizations that are certified against ISO 20000 are able to prove that their processes are in line with ITIL and service management best practice.

Finally, our time-tested project blueprint for "ITIL in 10 steps" helps you with planning, executing and successfully completing your ITIL or ISO 20000 initiative.

User feedback about the IT Process Wiki

Throughout the years, we kept receiving a lot of positive feedback, and here are some examples:

Click here to go to the IT Process Wiki - we look forward to your visit!


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