IT Process Maps News
Lindau (Bodensee), November 1, 2023
The YaSM model provides guidance for service management processes based on established best practices and standards such as ITIL® / ITIL 4, ISO 20000, FitSM, SIAM, VeriSM, etc. YaSM has a streamlined, clear and consistent structure that it is easy to read. It is not presented as an extensive theoretical work, but as a set of process diagrams and document templates.
BIC, in turn, features a modern, easy-to-use process portal where organizations model, analyze and optimize their workflows. It is a popular BPM tool used by organizations of all types and sizes.
The YaSM Process Map is therefore the perfect means to give everyone in your organization a good understanding of service management best practices.
To introduce the process model, a live webinar was hosted on October 2023 by GBTEC Software AG, the provider of the BIC Platform®.
If you did not have the opportunity to attend this live event, we will be happy to arrange an individual webinar for you with Stefan Kempter from IT Process Maps.
In the web meeting you can discuss your questions about the contents and technical details of the YaSM® Process Map.
Our ITIL process model is officially licensed by AXELOS.
Want to see the ITIL® Process Map in action? Check out our videos!
The new, streamlined YaSM process model for service management and ISO 20000.