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Free Problem Record Template

  Pfronten, September 19, 2014

In ITIL, a "problem" is defined as the cause of one or more incidents. The "problem record" contains all details of a problem, documenting its history.
Detailed ITIL Problem Record Checklist

Our IT Process Wiki contains a detailed problem record checklist.

The template explains the structure of the data typically contained in a problem record, which describes the complete life cycle of a problem from identification to resolution.

You can use this checklist as a template when you start creating problem records in your own organization.