IT Process Maps News

Video: The RASCI Matrix - a powerful tool for managing responsibilities in ITIL processes

  Pfronten, September 7, 2015

We have just updated our video on the ITIL RASCI matrix: The ITIL Process Map uses a responsibility assignment matrix to provide a summary of the ITIL roles and their participation in the various ITIL processes.
RASCI Matrix: managing responsibilities in ITIL processes.

RACI matrices are especially useful in clarifying roles and responsibilities in cross-functional processes.

RASCI is an extended variant of the commonly known RACI model, which defines the participation of roles in different activities: R - Responsible, A - Accountable, S - Support, C - Consulted and I - Informed.

Video on the RASCI Matrix

Our video is based on the Visio version of the ITIL Process Map where the RASCI matrix comes in the form of an Excel table. This makes it easy to adapt the matrix to the specific needs of the organization.

Please click here to start the video [4:19 min].