IT Process Maps News
Lindau (Bodensee), October 5, 2014
Instead of adopting something that is already developed, organizations should 'spend serious time on designing their management system'.
So are process templates are evil stuff? Maybe they can be, but it all depends on how they are used ...
Proceed to the YaSM Blog:
Beware of evil process templates!
 Jan van Bon. 'ITIL process templates - a contradictio in terminis?'. - ITSM portal, www.itsmportal.com; May 07, 2014.
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