We cooperate with the following partners and organizations:
Michael M. Bardeh, the president of Aurora Red Technology (until 2013: Bardeh IT Consulting), is an IT service management consultant with extensive experience in application development, database design, management information systems and service management in industries such as telecommunication, IT consulting, automotive and new technologies.
Aurora Red Technology is our distribution partner in the USA and Canada.
Lea-Cox and Associates (LCA) is an experienced consulting company in the areas of service management (ITIL, ISO 20000) and business service design. LCA is an IBM Professional Services Partner and is able to support SM programmes and projects using IBM's System Architect and Microsoft Visio.
Its projects cover a wide variety of topics, including IT, networking, strategy, marketing support, outsourcing, mentoring, CRM and many others.
FocusCentre is our distribution partner in the UK and Ireland.
The IT management department in Implement helps clients with their IT Service Management challenges as well as other business and management challenges within IT.
Implement Consulting Group is our distribution partner in the Nordic Countries.
In addition, Ernst Fichtner supports the deployment of PRIMERO and offers consulting services in the areas of knowledge management and collaborative software development.
Ernst Fichtner is our development partner for the ITIL Process Map for PRIMERO™.
Juan is based out of Boston, Massachusetts, USA, and provides training, consulting, advanced translation and process improvement services worldwide in Spanish, English and Portuguese.
The ProServ team consists of experts with long-standing experience in the field of process excellence. Its main focus is on process design, analysis and optimization based on established frameworks like ITIL, Six Sigma, CMMI and Total Quality Management.
ProServ is our distribution partner in the Middle East.
The International Best Practice Institute (IBPI) provides information and free data on frequently referenced key standards and frameworks on IT management and related domains, such as IT Service Management, IT Governance, and Business Process Management.
Our ITIL process model is officially licensed by AXELOS.
Want to see the ITIL® Process Map in action? Check out our product videos!
YaSM - the new, streamlined process model for service management and ISO 20000.