IT-ProcessMaps.com

New: The ITIL Solution for iGrafx (2011 Edition)

info@it-processmaps.com (Andrea Kempter) — Mon, 14 May 2012 17:50:00 +0200

As part of our efforts to bring all versions of our ITIL solution in line with the latest edition of ITIL 2011, we have completed work on the iGrafx solution. The 2011 Edition of our ITIL process model for iGrafx is now available in English and German.

» Details ...

ITIL Wiki: What are the contents of an Incident Record?

info@it-processmaps.com (Andrea Kempter) — Thu, 10 May 2012 13:00:00 +0200

An "Incident" is defined as an unplanned interruption or reduction in quality of an IT service. The details of an Incident and its complete history from registration to resolution are recorded in an Incident Record.

» These are the typical contents of an Incident Record: ...

ITIL Wiki: Adjustments to the "CMS CMDB" Template

info@it-processmaps.com (Andrea Kempter) — Wed, 02 May 2012 13:10:00 +0200

The ITIL checklist CMS CMDB has been updated and enhanced.

It explains the concept of the Configuration Model and highlights which information is typically held in the Configuration Management System (CMS) or in Configuration Management Databases (CMDBs) to describe Configuration Items (CIs).

ITIL Wiki: Request for Change (RFC) Template

info@it-processmaps.com (Andrea Kempter) — Mon, 23 Apr 2012 13:20:00 +0200

The Request for Change is formal request for the implementation of a Change. An RFC, specifying the details of the proposed Change, must be submitted to Change Management for every non-standard Change.

» These are the most important contents of a RFC ...

Now available: The ITIL Process Map 2011

info@it-processmaps.com (Andrea Kempter) — Sat, 14 Apr 2012 18:10:00 +0200

Following the publication of the 2011 edition of ITIL in July last year, the ITIL® Process Map has been adapted to the latest guidance.

The ITIL process templates are now compatible with ITIL 2011 and ISO/IEC 20000:2011. » Details ...

ITIL Wiki: Updated Template "Underpinning Contract"

info@it-processmaps.com (Andrea Kempter) — Wed, 11 Apr 2012 14:00:00 +0200

The Underpinning Contract (UC) is a contract between an IT service provider and a third party. The third party provides supporting services that enable the service provider to deliver a service to a customer. Our template summarizes the most important contents of an Underpinning Contract.

Official ITIL Logo for the ITIL Process Map 2011 Edition

info@it-processmaps.com (Andrea Kempter) — Sun, 25 Mar 2012 16:20:00 +0200

Good news! We have just learned that the 2011 edition of our ITIL® Process Map and the new version of the ITIL® - ISO 20000 Bridge (compatible with ISO 20000:2011) have successfully passed the review by APM Group Ltd. This means our products will continue to display the prestigious "ITIL® Licensed Product" logo! The ITIL® Process Map is thus the first independently assessed process model for ITIL 2011 on the market. » Details ...

Thank you very much for your positive feedback during the last months of development!

We now look forward to making the new version of our ITIL process model available by the end of next week.