IT-ProcessMaps.com

Now in the new channel layout: The ITIL Process Map on YouTube

info@it-processmaps.com (Andrea Kempter) — Sun, 19 May 2013 10:40:00 +0200

Our YouTube channel now presents itself in the recently introduced new and more clearly laid-out design:

The videos present all important facts about the structure, contents and usage of the ITIL Process Map and the ITIL - ISO 20000 Bridge.

Examples from the most widely known ITIL processes - like Service Operation and Incident Management - explain how the ITIL process models, checklists and the RACI matrix can be used in practice to support your ITIL initiative.

We look forward to welcoming you on YouTube!

» Details: YouTube Channel: ITIL Process Map

ITIL Wiki: How to implement ITIL -- Process Design

info@it-processmaps.com (Andrea Kempter) — Wed, 15 May 2013 08:10:00 +0200

Determining the sequences of activities within each ITIL process (defining the "ITIL process flows") is bound to require considerable effort. This makes it important to concentrate on the areas which really matter to your organization.

» Details: Implementing ITIL: Designing the ITIL Processes in Detail

ITIL Wiki: How to implement ITIL -- Establishing Process Control

info@it-processmaps.com (Andrea Kempter) — Sat, 04 May 2013 12:40:00 +0200

Process Owners use objective quality criteria (quality measurements, also known as Key Performance Indicators or KPIs) to assess whether their processes are running "well". This puts them in a position to decide upon the need for process improvements.

» Details: Implementing ITIL: Establishing ITIL Process Control

ITIL Wiki: How to implement ITIL -- Definition of ITIL Process Interfaces

info@it-processmaps.com (Andrea Kempter) — Tue, 16 Apr 2013 14:30:00 +0200

Just how great the importance of process interfaces is for the design of optimal work procedures frequently becomes apparent during the analysis of as-is Processes: Weaknesses in processes often occur at those points where one process ends and another one begins ...

» Details: Implementing ITIL: Definition of ITIL Process Interfaces

ITIL Wiki: How to implement ITIL -- Definition of the To-Be Process Structure

info@it-processmaps.com (Andrea Kempter) — Tue, 16 Apr 2013 14:30:00 +0200

Following the analysis of the initial situation, it can be decided in more detail where the ITIL initiative will put its focus.

In practice this means to determine which ITIL processes are to be introduced, resulting in a structured process breakdown ("To-Be Process Structure").

» Details: Implementing ITIL: Definition of the To-Be Process Structure

ITIL Wiki: How to implement ITIL -- ITIL Self Assessment

info@it-processmaps.com (Andrea Kempter) — Mon, 08 Apr 2013 15:50:00 +0200

An analysis of the current situation should precede any process reorganization; this will make it possible to decide which current processes may be left unchanged and where, on the other hand, there is an especially urgent need for action.

» Details: Implementing ITIL: Analysis of As-Is Processes - ITIL Self Assessment

ITIL Wiki: How to implement ITIL -- Selection of ITIL Roles

info@it-processmaps.com (Andrea Kempter) — Thu, 21 Mar 2013 15:50:00 +0200

At the beginning of any ITIL or ISO 20000 initiative it is important to nominate the individuals who will be in charge of running the new ITIL processes. This means it must be determined which "ITIL roles" are necessary and to whom those roles are assigned.

» Details: Implementing ITIL - Selection of ITIL Roles and Role Owners