IT-ProcessMaps.com

ITIL Wiki: The ITIL Glossary

info@it-processmaps.com (Andrea Kempter) — Sun, 12 Feb 2012 13:20:00 +0200

The ITIL Glossary provides you with definitions for the most important and commonly used ITIL glossary terms and acronyms. Related contents of the ITIL Wiki, like ITIL process descriptions, role definitions and ITIL checklists can be reached via links.

The ITIL Glossary was created as part of the IT Process Wiki. It is online since 2007 and continuously updated. Currently it includes approximately 350 entries from the ITIL V3/ ITIL 2011 edition.

ITIL Wiki: 10 Steps to implementing ITIL

info@it-processmaps.com (Andrea Kempter) — Wed, 25 Jan 2012 16:40:00 +0200

What needs to be considered when planning an ITIL project? How can I assign the available resources in an economical way? Is there a tried and tested approach to implementing ITIL?

The "Implementation Guide in 10 Steps" provides valuable information on how to set up and carry out ITIL implementation projects or ISO 20000 initiatives.

ITIL Wiki: ITIL 2011 Roles and Responsibilities

info@it-processmaps.com (Andrea Kempter) — Sun, 22 Jan 2012 11:00:00 +0200

We've updated the definitions of the ITIL roles, which describe the roles' main characteristics according to ITIL V3 2011 Edition. Roles are used in ITIL to assign responsibilities in the various ITIL processes.

IT Process Maps on Google Plus

info@it-processmaps.com (Andrea Kempter) — Thu, 19 Jan 2012 08:10:00 +0200

IT Process Maps is now on Google+, where we'll keep you updated about new posts and any other news relevant to ITIL, ISO 20000, ITIL process management and the latest news on our ITIL Wiki.

Please add us to your circles: IT Process Maps on Google+.

ITIL Wiki: ITIL 2011 Templates and Checklists

info@it-processmaps.com (Andrea Kempter) — Thu, 12 Jan 2012 12:10:00 +0200

During the process of updating the ITIL Process Map to ITIL V3 2011 Edition, we also aligned our set of ITIL checklists and templates to ITIL Version 2011.

» The most sought-after ITIL 2011 templates.

ITIL Wiki: New ITIL Template "Underpinning Contract"

info@it-processmaps.com (Andrea Kempter) — Fri, 06 Jan 2012 10:20:00 +0200

The Underpinning Contract (UC) is a contract between an IT service provider and a third party. The third party provides supporting services that enable the service provider to deliver a service to a customer. Our checklist summarizes the most important contents of an Underpinning Contract.

ITIL Wiki: CMS, CMDB and CI Records

info@it-processmaps.com (Andrea Kempter) — Wed, 04 Jan 2012 15:20:00 +0200

The Configuration Management System (CMS) is used to store information on all Configuration Items (CIs) under the control of Configuration Management. CIs can be of various types: the CMS almost always covers services and IT infrastructure, but might also cover other item types like policies, project documentation, employees, suppliers, ...

All relevant details are contained in the CMS CMDB checklist.