ITIL Process Map for iGrafx

iGrafx ITIL

ITIL-compliant Process
Model for iGrafx™
Flowcharter™/ Process™


On this Page:

Highlights: iGrafx® ITIL Process Map

Compatibility:
  • ITIL Service Lifecycle (2011 Edition): 100% compatible (covers Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement)
  • ISO 20000:2011: 100% compatible
 
Design: Flowcharts in typical iGrafx notation illustrate the ITIL processes and provide a reference that can be easily understood and maintained:
  • Intuitive, clear-cut layout in four levels of detail
  • Navigable (linked shapes allow drill-downs into more detailed views or jumps into peer processes)
  • Fully customizable iGrafx flowcharts
 
Special Features for iGrafx™ Flowcharter™/ Process™:
  • Specifically designed to make optimal use of iGrafx™ Flowcharter™/ Process™, featuring an ITIL-specific iGrafx Shape Library
  • Additional functionality along the lines of more expensive Process Management applications, allowing you to maintain a central repository of ITIL processes, data objects and roles
  • RACI Matrix in Excel format
 
License Model: Simple license model based on sites - no recurring subscription fees

To get a good first impression of the ITIL Process Map, take a look at our product videos.

Demo: ITIL iGrafx

[top]

Contents in Detail: ITIL V3 Process Model 2011 Edition for iGrafx®

ITIL Reference Processes

ITIL Process Diagrams in four layers illustrate the interrelations of processes and allow you to navigate to the next level of detail.

iGrafx ITIL Model Service Lifecycle

Level 0: The ITIL Service Lifecycle

The ITIL core processes and their interrelationships on one single page. This is the main entry point into the ITIL process model.

 
iGrafx ITIL Model Core

Level 1: A Process Model for each of the ITIL Core Disciplines

A set of 5 overview process models, one for each of the ITIL core volumes, illustrating the ITIL big picture.

 
iGrafx ITIL Model Main Processes

Level 2: ITIL Main Processes

A set of 24 overview process models for the ITIL main processes (e.g. Change Management). The iGrafx Overview Diagrams show on one single page what an ITIL process is about. From here, the viewer is able to open detailed BPMN process diagrams on the sub-process level using hyperlinks.

 
iGrafx ITIL Model Flowcharts

Level 3: Detailed ITIL Process Models

The ITIL Process Map for iGrafx comprises 126 detailed process flowcharts for all ITIL processes. The detailed ITIL models contain

  • A complete view on all process inputs and outputs
  • Detailed activity sequences
  • Responsibilities for the activities, indicated by ITIL roles
  • Linked checklists and document templates
  • A short description of the process objectives

[top]

 

ITIL RACI Matrix

An ITIL RACI Matrix illustrates the participation of the ITIL roles in the various ITIL processes:

iGrafx ITIL RACI Matrix

RACI Matrix in Excel Format

Our ITIL RACI Matrix comes in the form of an Excel table. This makes it easy for you to adapt the matrix to the specific needs of your organization.

To learn more, please have a look at our special page on the ITIL RACI Matrix.

[top]

 

Additional iGrafx Reference Models

Additional diagrams provide direct access to all processes and sub-processes and an overview of the shape types used in the iGrafx process model:

iGrafx ITIL Model Processes

ITIL Process Index

For each of the ITIL core volumes, all processes and sub-processes are depicted in a hierarchical way on one single page. The process indices make it possible to see at a glance what processes are there. All detailed process flowcharts are directly accessible from this page via links.

 
ITIL iGrafx Model Legend

Legend

A legend page explains the different types of shapes used in the ITIL model.

[top]

 

Checklists & Document Templates

Many Data Object shapes in the process diagrams are linked to additional "Checklists" which provide more details on these objects - and can often be used as templates. All in all, there are more than 100 ITIL checklists and document templates in Microsoft Word™ format, explaining all important ITIL process outputs in detail.

iGrafx ITIL Checklists

Example:

A checklist "Incident Record" is provided as part of the Incident Management process, to explain the structure of the data typically contained in an Incident Record. You can use this checklist as a template when you start creating Incident Records in your own organization.

[top]

 

Accompanying Documentation

Additional documents help to get started with ITIL and the ITIL process models for iGrafx.

iGrafx ITIL Introduction

Introduction to ITIL and the ITIL Process Model

This document contains a brief introduction to ITIL and explains how the ITIL Process Model was created from the ITIL books.

 
iGrafx ITIL Model Implementation

Implementation Guide

ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL and ISO 20000 initiatives.

 
iGrafx ITIL Model Metrics

ITIL Process Metrics (Key Performance Indicators - KPIs)

Process Owners use objective quality criteria to assess whether their processes are running "well". To support the selection of suitable KPIs, the ITIL Process Map contains a choice of suitable metrics for the most important ITIL processes.

 
iGrafx ITIL Model PDF

Quick References

Additional documents provide quick access to the following information:

  • ITIL Process Descriptions (a hierarchical index of all all processes and sub-processes with brief descriptions)
  • ITIL Glossary (ITIL terms and acronyms; an alphabetical index of information objects which are used in various parts of the Visio ITIL reference model to represent process outputs and intputs, with brief definitions)
  • ITIL Roles (an alphabetical index of the ITIL roles used in the process model, complete with their descriptions)
 
ITIL process outputs and inputs

Process Outputs and Inputs

Tables in Excel format show the outputs and inputs for every process on the lowest level of detail. Users can create specific views on this information by applying filters and/or sorting.

[top]

License Model & Specifications: iGrafx ITIL Process Map

Coverage: Complete ITIL Service Lifecycle (ITIL V3 2011 Edition)
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
 
Platform/ Environment: iGrafx™ Flowcharter™/ Process™ 2009 or above (no iGrafx™ license included)
 
Language Versions: English or German
 
License Model: Licenses to use the product are granted on a per-site basis, where a site is defined as a single company location or a cluster of adjacent company locations within one geographic region of a country. Each site is entitled to use the product without limitation of time, number of users and number of copies.
 
Product Specification: The complete product specification [⇓] provides all the details on the ITIL Process Map for iGrafx.

[top]

Additional Information: iGrafx ITIL Process Map

Product Videos For a first introduction to the ITIL Process Map, take a look at our product videos.
 
Screenshots
[.PDF]
Download screenshots of the ITIL Process Map for iGrafx [⇓] with zoomable images of the different types of process models, and a full overview of the process models and checklists contained in the ITIL Process Map.
 
Factsheet
[.PDF]
The factsheet on the ITIL Process Map for iGrafx [⇓] with a description of the iGrafx ITIL Process Map's features, contents and use cases on two pages.
 
Get answers to your questions Contact us at IT Process Maps to ask further questions or use our Registration Form to schedule a live web presentation.
 

[top: ]

 

"iGrafx®", "iGrafx® Flowcharter™" and "iGrafx® Process™" are registered trademarks of iGrafx LLC.