ITIL Process Map V3 for iGrafx

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ITIL-V3-compliant Process
Model for Corel® iGrafx™
Flowcharter™/ Process™

• ITIL V3 Service Lifecycle: 100% compatible (covers Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement)
• ISO 20000: 100% compatible

• Intuitive, clear-cut layout in four levels of detail
• Navigable (linked shapes allow drill-downs into more detailed views or jumps into peer processes)
• Fully customizable iGrafx flowcharts

• Specifically designed to make optimal use of Corel® iGrafx™ Flowcharter™/ Process™, featuring an ITIL-specific iGrafx Shape Library
• Additional functionality along the lines of more expensive Process Management applications, allowing you to maintain a central repository of ITIL processes, data objects and roles
• RACI Matrix in Excel format

To get a good first impression of the ITIL Process Map V3, take a look at our product videos.

Level 0: The ITIL V3 Service Lifecycle

The ITIL V3 core processes and their interrelationships on one single page. This is the main entry point into the more detailed process models.

Level 1: A Process Model for each of the ITIL V3 Core Disciplines

A set of 5 overview process models, one for each of the ITIL core volumes, illustrating the ITIL V3 big picture.

Level 2: ITIL V3 Main Processes

A set of 20 overview process models for the ITIL V3 main processes (e.g. Change Management). The iGrafx Overview Diagrams show on one single page what an ITIL V3 process is about. The viewer is able to zoom in on the detailed process descriptions.

Level 3: Detailed ITIL V3 Process Models

The ITIL Process Map V3 for iGrafx comprises 104 detailed process flowcharts for all ITIL V3 processes. The detailed ITIL models contain

• a complete view on all process inputs and outputs
• detailed activity sequences
• responsibilities for the activities, indicated by ITIL roles
• linked checklists and document templates
• a short description of the process objectives

RACI Matrix in Excel Format

Our ITIL RACI Matrix comes in the form of an Excel table. This makes it easy for you to adapt the matrix to the specific needs of your organization.

To learn more, please have a look at our special page on the ITIL RACI Matrix.

Information Objects/ ITIL Glossary

The ITIL Glossary contains the ITIL terms and acronyms - information objects which are used in various parts of the ITIL Model for iGrafx to define process inputs and outputs. Whenever information objects are needed within the iGrafx flowcharts, they can simply be picked from this repository. Every information object features an ITIL-compliant definition.

ITIL Process Index

For each of the ITIL V3 core volumes, all processes and sub-processes are depicted in a hierarchical way on one single page. The process indices make it possible to see at a glance what processes are there. All detailed process flowcharts are directly accessible from this page via links.

ITIL Roles

The ITIL Process Map V3 contains an inventory of all the ITIL standard roles, complete with their descriptions. The ITIL roles are used within the detailed process flowcharts to illustrate the responsibilities for performing single activities.

Front Page

A Front Page offers direct access to the various process models and accompanying documents.

Legend

A legend page explains the different types of shapes used in the ITIL model.

Example:

A checklist "CAB Agenda" is provided as part of the Change Management process model to further explain the typical responsibilities of the Change Advisory Board.

Introduction into ITIL and the ITIL Process Model V3

This document contains a brief introduction into ITIL and explains how the ITIL Process Model was created from the ITIL V3 books.

Implementation Guide

ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL and ISO 20000 initiatives.

ITIL Process Metrics (Key Performance Indicators - KPIs)

Process Owners use objective quality criteria to assess whether their processes are running "well". To support the selection of suitable KPIs, the ITIL Process Map V3 contains a choice of suitable metrics for the most important ITIL processes.

PDF Quick References

Additional PDF documents can be used as printouts to have quick access to the following information:

• ITIL V3 Glossary
• ITIL V3 Roles
• ITIL V3 Process Descriptions
• ITIL V3 Checklists

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement