ITIL Process Map for iGrafx

iGrafx ITIL

ITIL-compliant process model for iGrafx® Flowcharter®/ Process™

On this page:

Highlights: ITIL Process Map for iGrafx

Compatibility
  • ITIL Service Lifecycle (2011 Edition): 100% compatible (covers Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement)
  • ISO/IEC 20000:2011: 100% compatible.
Design Flowcharts in typical iGrafx notation illustrate the ITIL processes and provide a reference that can be easily understood and maintained:
  • Intuitive, clear-cut layout in four levels of detail
  • Navigable (linked shapes allow drill-downs to more detailed views or jumps to peer processes)
  • Fully customizable iGrafx flowcharts.
Special features for iGrafx® Flowcharter®/ Process™
  • Specifically designed to make optimal use of iGrafx® Flowcharter®/ Process™, featuring an ITIL-specific iGrafx shape library
  • User-friendly Excel repository and custom repository macro to maintain a central repository of objects used in the process diagrams
  • RACI matrix in Excel format.
License model Simple license model based on sites - no recurring subscription fees.

 

Select video

To get a good first impression of the ITIL Process Map, take a look at our product videos.

Contents in Detail: ITIL process model for iGrafx®

ITIL reference process models for iGrafx

Process diagrams in four layers of detail illustrate the interrelationships of the ITIL processes and allow drilling down into the process details:

iGrafx ITIL Model Service Lifecycle
Level 0: The ITIL Service Lifecycle

The ITIL service lifecycle stages and their interrelationships on one single page. This is the main entry point into the iGrafx process model.

 

iGrafx ITIL Model Core
Level 1: A process model for each ITIL service lifecycle stage

A set of 5 diagrams for each stage of the ITIL service lifecycle, illustrating the ITIL big picture.

 

iGrafx ITIL Model Main Processes
Level 2: ITIL main processes

A set of 24 overview diagrams for the ITIL main processes (e.g. Change Management). These iGrafx diagrams show on one single page what an ITIL process is about. From here, the user is able to open detailed process diagrams on the sub-process level using hyperlinks.

 

iGrafx ITIL Model Flowcharts
Level 3: ITIL process details

The ITIL Process Map for iGrafx includes 126 detailed process flowcharts for all ITIL sub-processes. These ITIL models contain

ITIL RACI matrix

An ITIL RACI matrix illustrates the participation of the ITIL roles in the various ITIL processes:

iGrafx ITIL RACI Matrix
RACI matrix in Excel format

Our ITIL RACI matrix comes in the form of an Excel table. This makes it easy for you to adapt the matrix to the specific needs of your organization.

To learn more, please check out our special page on the ITIL RACI matrix.

Additional iGrafx reference models

Additional diagrams provide direct access to all processes and sub-processes and an overview of the shape types used in the iGrafx process model:

iGrafx ITIL Model Processes
ITIL process index

For each ITIL stage, all processes and sub-processes are depicted in a hierarchical way on one single page. All process diagrams are directly accessible from this page via links.

 

ITIL iGrafx Model Legend
Legend

A legend page explains the different types of shapes used in the ITIL model.

ITIL checklists and document templates

Many Data Object shapes in the process diagrams are linked to "checklists" which provide more details on these objects - and can often be used as templates. All in all, there are more than 100 ITIL checklists and document templates in Microsoft Word™ format, explaining all important ITIL process outputs in detail.

iGrafx ITIL Checklists
Example:

A checklist "Incident Record" is provided as part of the Incident Management process, to explain the structure of the data typically contained in an Incident Record. You can use this checklist as a template when you start creating Incident Records in your own organization.

Accompanying documentation to the iGrafx ITIL Process Map

Additional documents help you getting started with ITIL and the ITIL process models for iGrafx.

iGrafx ITIL Introduction
Introduction to ITIL and the ITIL process model

This document contains a brief introduction to ITIL and explains how the ITIL process model was created from the ITIL books.

 

iGrafx ITIL Model Implementation
ITIL implementation guide

ITIL implementation projects are characterized by a typical course of action, independent of the size and type of the organization. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL and ISO 20000 initiatives.

 

iGrafx ITIL Model Metrics
ITIL process metrics (key performance indicators - KPIs)

Process owners use objective quality criteria to assess whether their processes are running "well". To support the selection of suitable KPIs, the ITIL Process Map for iGrafx contains a choice of suitable metrics for the most important ITIL processes.

 

iGrafx ITIL Model PDF
Quick references

Additional documents provide quick access to the following information:

 

ITIL process outputs and inputs
Process outputs and inputs

Tables in Excel format show the outputs and inputs for every process on the lowest level of detail. Users can create specific views on this information by applying filters and/or sorting.

License model and specifications: ITIL Process Map for iGrafx

Coverage Complete Service Lifecycle (ITIL V3 2011 Edition)
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
Platform/ environment iGrafx® Flowcharter®/ Process™ 2009 or above (no iGrafx® license included)
Language versions English or German
License model Licenses to use the product are granted on a per-site basis, where a site is defined as a single company location or a cluster of adjacent company locations within one geographic region of a country. Each site is entitled to use the product without limitation of time, number of users and number of copies.
Product specification The product specification provides a detailed list of all components included in the ITIL Process Map for iGrafx.

Resources and further reading

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