ITIL Process Map V3 for iGrafx

iGrafx ITIL

ITIL-V3-compliant Process
Model for Corel® iGrafx™
Flowcharter™/ Process™


Highlights: iGrafx ITIL Process Map V3

Compatibility:
  • ITIL V3 Service Lifecycle: 100% compatible (covers Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement)
  • ISO 20000: 100% compatible
 
Design: Flowcharts in typical iGrafx notation illustrate the ITIL processes and provide a reference that can be easily understood and maintained:
  • Intuitive, clear-cut layout in four levels of detail
  • Navigable (linked shapes allow drill-downs into more detailed views or jumps into peer processes)
  • Fully customizable iGrafx flowcharts
 
Special Features for iGrafx™ Flowcharter™/ Process™:
  • Specifically designed to make optimal use of Corel® iGrafx™ Flowcharter™/ Process™, featuring an ITIL-specific iGrafx Shape Library
  • Additional functionality along the lines of more expensive Process Management applications, allowing you to maintain a central repository of ITIL processes, data objects and roles
  • RACI Matrix in Excel format
 
Licence Model: Simple licence model based on sites - no recurring subscription fees

To get a good first impression of the ITIL Process Map V3, take a look at our product videos.

Demo: ITIL iGrafx

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Contents in Detail: ITIL Process Model V3 for iGrafx

ITIL V3 Reference Processes

ITIL Process Diagrams in four layers illustrate the interrelations of processes and allow you to navigate to the next level of detail.

iGrafx ITIL Model Service Lifecycle

Level 0: The ITIL V3 Service Lifecycle

The ITIL V3 core processes and their interrelationships on one single page. This is the main entry point into the more detailed process models.

 
iGrafx ITIL Model Core

Level 1: A Process Model for each of the ITIL V3 Core Disciplines

A set of 5 overview process models, one for each of the ITIL core volumes, illustrating the ITIL V3 big picture.

 
iGrafx ITIL Model Main Processes

Level 2: ITIL V3 Main Processes

A set of 20 overview process models for the ITIL V3 main processes (e.g. Change Management). The iGrafx Overview Diagrams show on one single page what an ITIL V3 process is about. The viewer is able to zoom in on the detailed process descriptions.

 
iGrafx ITIL Model Flowcharts

Level 3: Detailed ITIL V3 Process Models

The ITIL Process Map V3 for iGrafx comprises 104 detailed process flowcharts for all ITIL V3 processes. The detailed ITIL models contain

  • a complete view on all process inputs and outputs
  • detailed activity sequences
  • responsibilities for the activities, indicated by ITIL roles
  • linked checklists and document templates
  • a short description of the process objectives

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ITIL RACI Matrix

An ITIL RACI Matrix illustrates the participation of the ITIL roles in the various ITIL V3 processes:

ITIL RACI Matrix

RACI Matrix in Excel Format

Our ITIL RACI Matrix comes in the form of an Excel table. This makes it easy for you to adapt the matrix to the specific needs of your organization.

To learn more, please have a look at our special page on the ITIL RACI Matrix.

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Additional iGrafx Reference Models

Additional diagrams offer direct access to the different object types used in the other iGrafx process models:

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iGrafx ITIL Model Glossary

Information Objects/ ITIL Glossary

The ITIL Glossary contains the ITIL terms and acronyms - information objects which are used in various parts of the ITIL Model for iGrafx to define process inputs and outputs. Whenever information objects are needed within the iGrafx flowcharts, they can simply be picked from this repository. Every information object features an ITIL-compliant definition.

 
iGrafx ITIL Model Processes

ITIL Process Index

For each of the ITIL V3 core volumes, all processes and sub-processes are depicted in a hierarchical way on one single page. The process indices make it possible to see at a glance what processes are there. All detailed process flowcharts are directly accessible from this page via links.

 
ITIL iGrafx Roles

ITIL Roles

The ITIL Process Map V3 contains an inventory of all the ITIL standard roles, complete with their descriptions. The ITIL roles are used within the detailed process flowcharts to illustrate the responsibilities for performing single activities.

 
ITIL iGrafx Model Start

Front Page

A Front Page offers direct access to the various process models and accompanying documents.

 
ITIL iGrafx Model Legend

Legend

A legend page explains the different types of shapes used in the ITIL model.

 

Checklists & Document Templates

84 checklists in Microsoft Word™ format are used to enhance the iGrafx process flows, describing some aspects of a process in more detail if necessary.

ITIL Model Checklists

Example:

A checklist "CAB Agenda" is provided as part of the Change Management process model to further explain the typical responsibilities of the Change Advisory Board.

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Accompanying Documentation

Additional documents help to get started with ITIL and the ITIL process models for iGrafx.

iGrafx ITIL Model: Introduction

Introduction into ITIL and the ITIL Process Model V3

This document contains a brief introduction into ITIL and explains how the ITIL Process Model was created from the ITIL V3 books.

 
iGrafx ITIL Model Implementation

Implementation Guide

ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL and ISO 20000 initiatives.

 
iGrafx ITIL Model Metrics

ITIL Process Metrics (Key Performance Indicators - KPIs)

Process Owners use objective quality criteria to assess whether their processes are running "well". To support the selection of suitable KPIs, the ITIL Process Map V3 contains a choice of suitable metrics for the most important ITIL processes.

 
iGrafx ITIL Model PDF

PDF Quick References

Additional PDF documents can be used as printouts to have quick access to the following information:

  • ITIL V3 Glossary
  • ITIL V3 Roles
  • ITIL V3 Process Descriptions
  • ITIL V3 Checklists

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Licence Model & Specifications: iGrafx ITIL Process Map V3

Coverage: Complete ITIL V3 Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
 
Platform/ Environment: Corel® iGrafx™ Flowcharter™/ Process™ 2007 and above (no iGrafx licence included)
 
Language Versions: English, German
 
Licence Model: Licenses to use the product are granted on a per-site basis, where a site is defined as a single company location or a cluster of adjacent company locations within one geographic region of a country. Each site is entitled to use the product without limitation of time, number of users and number of copies.
 
Product Specification: The complete product specification Specification iGrafx ITIL Model provides all the details on the ITIL Process Map V3 [3.1] for iGrafx.

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Additional Information & Downloads: iGrafx ITIL Process Map V3

Product Videos For a first introduction to the ITIL Process Map V3, take a look at our product videos.
 
Screenshots
[.PDF]
Download screenshots of the ITIL Process Map V3 for iGrafx Screenshots iGrafx ITIL with zoomable images of the different types of ITIL models, and a full overview of the ITIL reference processes and checklists contained in the ITIL Process Map.
 
Factsheet
[.PDF]
The factsheet on the ITIL Process Map V3 for iGrafx Factsheet iGrafx ITIL with a description of the iGrafx ITIL Process Map's features, contents and use cases on two pages.
 
Get answers to your questions Contact us to ask further questions or use our Registration Form to schedule a live web presentation.
 

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„iGrafx® Flowcharter™“ and „iGrafx® Process™“ are registered trademarks of Corel Corp.