ITIL Process Map V3 for QMAP

• See Prices
• Request a formal offer [?]
• Order a license in our Online Shop [?]

ITIL-V3-compliant Process
Model for QMAP™/ QViS™

• ITIL V3 Service Lifecycle (2007 Edition): 100% compatible
• Including Upgrade to ITIL 2011
• ISO 20000:2005: 100% compatible

• Intuitive layout in four levels of detail
• Navigable
• Fully customizable to the needs of your organization

Level 0 Template: The ITIL V3 Service Lifecycle

The ITIL V3 core processes and their interrelationships on one single page. This template is the main entry point into the QMAP™ process model.

Level 1 Templates: ITIL V3 Core Disciplines

A set of 5 QMAP™ Overview Templates for each of the ITIL core volumes, illustrating the ITIL V3 big picture.

Level 2 Templates: ITIL V3 Main Processes

A set of 20 Overview Templates for the ITIL V3 main processes (e.g. Change Management). The QMAP™ templates show on one single page what an ITIL V3 process is about. From here, the viewer is able to open detailed BPMN process diagrams on the sub-process level using hyperlinks.

Level 3 Templates: ITIL V3 Process Details

The ITIL Process Map V3 for QMAP comprises 106 detailed process templates (Event-Driven Process Chains - EPCs) for all ITIL V3 processes. These QMAP™ templates contain

• A complete view on all process inputs and outputs
• Detailed activity sequences
• Responsibilities for the activities, indicated by ITIL roles
• Linked checklists and document templates
• A short description of the process objectives

Reference Templates: ITIL Processes

For each of the ITIL V3 core volumes, all processes and sub-processes are depicted in a hierarchical way on one single page. The QMAP™ process indices make it possible to see at a glance what processes are there. All process templates are directly accessible from this page via links.

Legend

A legend page explains the different types of shapes used in the QMAP™ process templates.

Example:

A checklist "Request for Change (RFC)" is provided as part of the Change Management process, to explain the structure of the data typically contained in an RFC. You can use this checklist as a template when you start creating RFCs in your own organization.

Introduction to ITIL and the ITIL Process Map V3 for QMAP™

This document contains a brief introduction to ITIL and explains how the ITIL process templates were created from the ITIL books.

Guide on ITIL Implementation with Process Templates

ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL and ISO 20000 initiatives.

ITIL Process Metrics (Key Performance Indicators - KPIs)

Process Owners use objective quality criteria to assess whether their processes are running "well". To support the selection of suitable KPIs, the ITIL Process Map V3 for QMAP™ contains a choice of suitable metrics for the most important ITIL processes.

Quick References

Additional documents provide quick access to the following information:

• ITIL V3 Process Descriptions (a hierarchical index of all all processes and sub-processes with brief descriptions)
• ITIL V3 Glossary (ITIL terms and acronyms; an alphabetical index of information objects which are used in various parts of the Visio ITIL reference model to represent process outputs and intputs, with brief definitions)
• ITIL V3 Roles (an alphabetical index of the ITIL roles used in the process model, complete with their descriptions)

Process Outputs and Inputs

Tables in Excel format show the outputs and inputs for every process on the lowest level of detail. Users can create specific views on this information by applying filters and/or sorting.

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement