ITIL Process Map V3 for Holocentric

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A complete ITIL V3
Process Model for
Holocentric™ Modeler

• ITIL V3 Service Lifecycle (2007 Edition): 100% compatible (covers Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement)
• Including Upgrade to ITIL 2011
• ISO 20000:2005: 100% compatible

• Intuitive, clear-cut layout in four levels of detail
• Navigable (linked shapes allow drill-downs to more detailed views or jumps to peer processes)
• Fully customizable Holocentric library

• Specifically designed to make optimal use of Holocentric Modeler/ Modelpedia, making consistent use of Holocentric features like Role-Based Process Modelling (RBPM) metamodels, or custom notation node styles.
• Integrated RACI Matrix
• Using the Modelpedia environment, the processes can be made available to the right people in an organisation effortlessly.

To get a good first impression of the ITIL Process Map V3, take a look at our product videos.

Level 0 in Holocentric: The ITIL V3 Service Lifecycle

The ITIL V3 core disciplines and their interrelationships on one single page. This is the main entry point into the Holocentric process model.

Level 1 in Holocentric: ITIL V3 Core Disciplines

A set of 5 Holocentric Overview Diagrams for each of the ITIL core volumes, illustrating the ITIL V3 big picture.

Level 2 in Holocentric: ITIL V3 Main Processes

A set of 20 Overview Diagrams for the ITIL V3 main processes (e.g. Change Management). The Holocentric Overview Diagrams show on one single page what an ITIL V3 process is about. From here, the viewer is able to open detailed BPMN process diagrams on the sub-process level using hyperlinks.

Level 3 in Holocentric: ITIL V3 Process Details

The ITIL Process Map V3 for Holocentric comprises 106 detailed process flows in BPMN (Business Process Modelling Notation) for all ITIL V3 processes. The Holocentric ITIL reference models contain

• A complete view on all process inputs and outputs
• Detailed activity sequences
• Responsibilities for the activities, indicated by ITIL roles
• Linked checklists and document templates
• A short description of the process objectives

Integrated RACI Matrix

Our ITIL RACI Matrix comes in the form of a Holocentric Matrix model. This makes it easy for you to adapt the matrix to the specific needs of your organization.

ITIL Process Index

For each of the ITIL V3 core volumes, all processes and sub-processes are depicted in a hierarchical way on one single page. The Holocentric process indices make it possible to see at a glance what processes are there. All process diagrams are directly accessible from this page via links.

Example:

A checklist "Request for Change (RFC)" is provided as part of the Change Management process, to explain the structure of the data typically contained in an RFC. You can use this checklist as a template when you start creating RFCs in your own organization.

Introduction to ITIL and the Holocentric ITIL Process Map V3

This document contains a brief introduction to ITIL and explains how the ITIL Process Map V3 for Holocentric Modeler was created from the ITIL books.

Implementation Guide

ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL and ISO 20000 initiatives.

ITIL Process Metrics (Key Performance Indicators - KPIs)

Process Owners use objective quality criteria to assess whether their processes are running "well". To support the selection of suitable KPIs, the ITIL Process Map V3 for Holocentric Modeler contains a choice of suitable metrics for the most important ITIL processes.

Quick References

Additional documents provide quick access to the following information:

• ITIL V3 Process Descriptions (a hierarchical index of all all processes and sub-processes with brief descriptions)
• ITIL V3 Glossary (ITIL terms and acronyms; an alphabetical index of information objects which are used in various parts of the Visio ITIL reference model to represent process outputs and intputs, with brief definitions)
• ITIL V3 Roles (an alphabetical index of the ITIL roles used in the process model, complete with their descriptions)

Process Outputs and Inputs

Tables in Excel format show the outputs and inputs for every process on the lowest level of detail. Users can create specific views on this information by applying filters and/or sorting.

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement