New: ITIL Wiki V3

We are now able to offer you a wealth of ITIL Know-how as part of our new ITIL Wiki, including complete descriptions of

• ITIL disciplines and processes,
• a complete set of 39 ITIL checklists supporting your implementation project,
• ITIL glossary terms and acronyms,
• ITIL roles,
• Key Performance Indicators (KPIs) and
• Strategies for introducing ITIL into the IT organization ("ITIL Implementation in 10 steps")

Click here to go directly to the ITIL Wiki's Main Page!

[30 October 2007]

As we develop the ITIL Process Map for ITIL Version 3 we will also gradually adjust this Wiki to ITIL V3 and the IT Service Management Lifecycle:

Check out our Comparison between ITIL V3 and ITIL V2 - the Main Changes and Differences!

[08 October 2007]

Now available: The IT Process Wiki, German Version: Das IT Process Wiki mit ITIL V3 jetzt auch in deutscher Version!