IT Process Maps News
Pfronten, November 19, 2009
Feedback from our customers suggested that they would welcome an easy-to-use, customizable RACI Matrix for managing the participation of the ITIL roles in the various ITIL processes.
That's why we added an ITIL RACI Matrix to the ITIL Process Map.
Our ITIL process model has successfully passed an official review by APMG.
Want to see the ITIL Process Map in action? Check out our product videos!
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Yet another Service Management Model: The new, leaner service management framework.