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ITIL Glossary Terms People search for

  Pfronten, June 17, 2013

We are happy to introduce an enhanced and restructured ITIL glossary as part of our ITIL Wiki with the most commonly searched ITIL® and IT service management (ITSM) terms.
ITIL Glossary of terms A-Z

Our ITIL glossary is a starting point for studying the subject of ITIL:

It is ideal for anyone seeking clear, concise definitions of the essential ITIL® and IT service management (ITSM) terms and acronyms.

Updated version of the ITIL Glossary

The glossary now comes in a new, revised and enhanced version: Currently, it provides access to about 400 glossary entries on the IT Infrastructure Library® and it includes various items which cannot be found that easily in any other source.

We also gave the glossary a new structure so that searching and browsing through ITIL terms and explanations is now easier than before.

To make sure all other content of the ITIL Wiki is readily accessible from the glossary, the pages with ITIL process descriptions, role definitions and ITIL templates can be reached via links.