IT Process Maps News

From the YaSM Blog: Beware of evil process templates!

  Pfronten, October 5, 2014

In a recent blog post on his ITSM portal, Jan van Bon, IT service management expert and author of many popular books on the subject, muses about people using 'ITIL process templates' making a 'fundamental mistake' [1].
From the YaSM Blog: Beware of evil process templates!

Instead of adopting something that is already developed, organizations should 'spend serious time on designing their management system'.

So are process templates are evil stuff? Maybe they can be, but it all depends on how they are used ...

 

Proceed to the YaSM Blog:
Beware of evil process templates!


 

[1] Jan van Bon. 'ITIL process templates - a contradictio in terminis?'. - ITSM portal, www.itsmportal.com; May 07, 2014.