Info Pool: ITIL and ISO 20000
If you are looking for introductory information on ITIL and ISO 20000, start here! Our Information Pool offers a wealth of free contents on many topics related to ITIL and ISO 20000, including a whole ITIL Wiki.
About ITIL |
About ISO 20000 |
||||
|
The ITIL recommendations enable IT organizations to deliver their services in a quality-driven and economical way: |
ISO 20000 offers IT organizations the possibility to have their IT Service Management certified, thereby gaining a competitive advantage: |
||||
Downloads |
ITIL Wiki |
||||
|
The download page offers information and White Papers related to our products (the "ITIL Process Map V3" and the "ITIL - ISO 20000 Bridge") in the form of printer-friendly PDF documents: |
Our ITIL Wiki - the " IT Process Wiki" - is almost an e-book on ITIL and ISO 20000 in its own right. It includes descriptions of the ITIL processes, a navigable ITIL glossary, plus our complete guide "Introducing ITIL in 10 Steps": |
© 2006-2010 IT Process Maps GbR
Legal Notice | GTC & Licence Conditions | Privacy | Disclaimer | Downloads | Contact
Member of itSMF 
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce.
