Info Pool: ITIL and ISO 20000

If you are looking for introductory information on ITIL® and ISO 20000, start here! Our information pool offers a wealth of free content on many topics related to ITIL and ISO 20000, including a whole ITIL Wiki.

About ITIL

The ITIL recommendations enable organizations to deliver their services in a quality-driven and economical way:

About ISO 20000

ISO 20000 offers organizations the possibility to have their service management certified, thereby gaining a competitive advantage:

Downloads

The download page offers information and white papers related to our products (the "ITIL Process Map" and the "ITIL - ISO 20000 Bridge") in the form of printer-friendly PDF documents:

ITIL Wiki

Our ITIL Wiki - the "IT Process Wiki" - is almost an e-book on ITIL and ISO 20000 in its own right. It includes descriptions of the ITIL processes, a navigable ITIL glossary, plus our complete "ITIL Implementation Guide":