How the ITIL - ISO 20000 Bridge supports your ISO 20000 Project
Because of its unique combination of ISO 20000 requirements, process flowcharts and document templates, the ITIL - ISO 20000 Bridge supports all the vital steps of a typical ISO 20000 initiative.
The 6 Cornerstones of successful IS0 20000 Projects
The biggest challenge at the start of an ISO 20000 certification initiative is to develop a blueprint of what the (ISO 20000 compliant) IT organization shall look like at the end of the project.
Unfortunately, the standard itself only sets out a number of requirements which must be fulfilled. ISO 20000 tells you to design and implement a set of processes which meet certain requirements, but it does not describe how this should be done.
This is where ITIL V3 enters the playing field. ITIL V3 was created with ISO 20000 certifications in mind, and is therefore the perfect starting point for developing ISO 20000 compliant processes.
From this it follows that our ITIL V3 Reference Model - the ITIL Process Map V3 - contains all the process and document templates you need for your ISO 20000 project. The purpose of the ITIL - ISO 20000 Bridge is to link every single ISO 20000 requirement to one or several of those templates.
Understand what exactly it means to be ISO 20000 compliant
Our ISO 20K compliant process model presents the ISO 20000 processes and their interactions in an easy to read, graphical way, and it allows you to drill down if you are interested in details.
This makes it possible for you to quickly understand what the inner workings of an ISO 20000 compliant organization are like, and to make this visible to everyone in your organization.
Develop ISO 20000 compliant Processes for your Organization
The ITIL Process Map V3, together with the ITIL - ISO 20000 Bridge, provides you with a detailed list of all the ISO 20000 requirements and how they are fulfilled by the various ITIL processes.
Next to the 173 requirements are links to reference process flowcharts ("Process Templates"), so for every ISO 20000 requirement you can instantly jump into a ready-to-use process diagram (for example in Visio format) and start adapting it to your needs.
Design ISO 20000 compliant Documents and Records
In the context of an ISO 20000 certification audit, documents and records serve as proof that a certain process is actually 'alive'.
Your auditor will look at those documents to verify if the processes are adhered to (for example, he will look at your Service Level Agreements to check if the Service Management process is alive).
The set of 84 checklists ("Document Templates") included in the ITIL Process Map V3 are the perfect starting point for designing such ISO 20K compliant documents and records.
Create high-quality Process Documentation
Typically the ISO 20000 auditor will start by assessing your process documentation, which is not only required to document your ISO 20K processes in full, but also to be coherent and to show information flows between the processes.
Our ISO 20000 process templates were designed with this in mind, and if you stick to our way of visualizing the processes you are sure to create high-quality process documentation that is able to stand up to your auditor’s scrutiny.
At the same time you will save a lot of time and effort during process documentation, as you modify existing process templates - rather than starting with a blank page.
Make sure all IT Staff have a basic Understanding of the Processes
Your auditor will check if IT staff is familiar with the documented ISO 20000 processes. Once again, the graphical representation of the processes helps to make sure that IT staff do not only know their immediate responsibilities, but also understand how their activities fit into the big picture.
Keep track of Progress during the ISO20000 Certification Project
The ITIL - ISO 20000 Bridge with its detailed list of ISO 20K requirements can also be used as a project dash-board - a tick-list where all conformant and non-conformant areas are marked.
You are ready for the certification audit when no non-conformant areas are left.
Downloads and Additional Information
| Live Demos | For a first introduction to the ITIL ISO 20000 Bridge, take a look at our live product demo. |
| Introduction [.PDF] |
The PDF Introduction into ISO 20K and the ITIL - ISO 20000 Bridge  contains a comparison between ITIL and ISO 20000, advice on how to go about ISO 20000 certification, and details on how our ITIL - ISO 20000 Bridge supports your ISO 20000 initiative. |
| Certifications | FAQ on ISO 20000 certifications |
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