Partners

Bardeh IT Consulting, USA

Michael M. Bardeh, the director of Bardeh IT Consulting, is an IT Service Management consultant with extensive experience in Application Development, Database Design, Management Information Systems, and Service Management in industries such as Telecommunication, IT Consulting, Automotive and New Technologies.

Bardeh IT Consulting is our distribution partner in the USA and Canada.

ESP-ITIL, Australia

Sydney-based BPM services provider ESP-ITIL helps organizations capture, visualize, deploy, manage and improve processes across the enterprise.

ESP-ITIL is our development partner for the ITIL Process Map V3 for QMAP/ QViS Professional™ and the ITIL Process Map V3 for Holocentric™.

ESP-ITIL has been appointed our Australasian distribution partner.

Ernst Fichtner, Austria

Ernst Fichter, MAS, is the creator of PRIMERO, a web-based software solution that is easy to use and brings clarity to the business processes in your organization.

In addition, Ernst Fichtner supports the deployment of PRIMERO and offers consulting services in the areas of knowledge management and collaborative software development.

Ernst Fichtner is our development partner for the ITIL Process Map V3 for PRIMERO™.

FocusCentre, UK

FocusCentre is an independent company whose aim is to help all types of organisation to improve their business processes.

Its projects cover a wide variety of topics, including IT, networking, strategy, marketing support, outsourcing, mentoring, CRM and many others.

FocusCentre is our distribution partner in the UK.

Holocentric, Australia

Holocentric is the leading Australian enterprise modelling software provider. The company, founded in 2003, develops and markets multi-dimensional organisational modelling tools.

The company's flagship solutions, Holocentric Modeler and Holocentric Modelpedia, facilitate knowledge mapping, business process integration and technology transformation.

Holocentric is our development partner for the ITIL Process Map V3 for Holocentric™.

Implement Consulting Group P/S, Denmark

Implement is the largest Danish-owned management consulting company in Denmark, with offices in Denmark, Sweden and Norway. The IT management department in Implement helps clients with their IT Service Management challenges as well as other business and management challenges within IT.

Implement is our distribution partner in the Nordic Countries.

www.implement.eu

Juan Jiménez, USA

Juan Jiménez is an independent consultant with 35 years experience, primarily in the IT industry but also in aerospace and journalism, among others.

Juan is based out of Boston, Massachusetts, USA, and provides training, consulting, advanced translation and process improvement services worldwide in Spanish, English and Portuguese.

Lea-Cox and Associates, UK

Lea-Cox and Associates (LCA) is an experienced consulting company in the areas of Service Management (ITIL, ISO 20000) and Business Service Design. LCA is a Telelogic (now part of the Rational division of IBM) Professional Services Partner.

Under the banner of the KLC Alliance, a partnership between Lea-Cox and Associates, UK, and IT Process Maps GbR we have developed an ITIL reference process model for IBM® Rational® System Architect®: The ITIL v3 Service Management Architecture.

Trevor Lea-Cox
Henley-on-Thames
Oxfordshire

ProServ, Middle East

ProServ is based in Amman, Jordan, and has subsidiaries in several countries throughout the Middle East.

The ProServ team consists of experts with long-standing experience in the field of process excellence. Its main focus is on process design, analysis and optimization based on established frameworks like ITIL, Six Sigma, CMMI and Total Quality Management.

ProServ is our distribution partner in the Middle East.

www.i-proserv.com