Partners

Bardeh IT Consulting, USA

Michael M. Bardeh, the director of Bardeh IT Consulting, is an IT Service Management consultant with extensive experience in Application Development, Database Design, Management Information Systems, and Service Management in industries such as Telecommunication, IT Consulting, Automotive and New Technologies.

Bardeh IT Consulting is our distribution partner in the USA and Canada.

ESP-ITIL, Australia

Sydney-based BPM services provider ESP-ITIL helps organizations capture, visualize, deploy, manage and improve processes across the enterprise.

ESP-ITIL is our development partner for the ITIL Process Map V3 for QMAP/ QViS Professional™.

ESP-ITIL has been appointed our Australasian distribution partner.

FocusCentre, UK

FocusCentre is an independent company whose aim is to help all types of organisation to improve their business processes.

Its projects cover a wide variety of topics, including IT, networking, strategy, marketing support, outsourcing, mentoring, CRM and many others.

FocusCentre is our distribution partner in the UK.

Implement Consulting Group A/S, Denmark

Implement is the largest Danish-owned management consulting company in Denmark, with offices in Denmark, Sweden and Norway. The IT management department in Implement helps clients with their IT Service Management challenges as well as other business and management challenges within IT.

Implement is our distribution partner in the Nordic Countries.

Juan Jiménez, USA

Juan Jiménez is an independent consultant with 35 years experience, primarily in the IT industry but also in aerospace and journalism, among others.

Juan is based out of Boston, Massachusetts, USA, and provides training, consulting, advanced translation and process improvement services worldwide in Spanish, English and Portuguese.

Lea-Cox and Associates, UK

Lea-Cox and Associates (LCA) is an experienced consulting company in the areas of Service Management (ITIL, ISO 20000) and Business Service Design. LCA is a Telelogic (now part of the Rational division of IBM) Professional Services Partner.

Under the banner of the KLC Alliance, a partnership between Lea-Cox and Associates, UK, and IT Process Maps GbR we have developed an ITIL reference process model for IBM® Rational® System Architect®: The ITIL v3 Service Management Architecture.

Trevor Lea-Cox
Henley-on-Thames
Oxfordshire

ProServ, Middle East

ProServ is based in Amman, Jordan, and has subsidiaries in several countries throughout the Middle East.

The ProServ team consists of experts with long-standing experience in the field of process excellence. Its main focus is on process design, analysis and optimization based on established frameworks like ITIL, Six Sigma, CMMI and Total Quality Management.

ProServ is our distribution partner in the Middle East.