During our long careers as ITIL practitioners we saw that
A fresh approach was needed.
Therefore we 'translated' ITIL into legible, easy to read process maps in Microsoft Visio™ and other process management platforms.
This has been widely accepted with many large - and small - organizations worldwide, using the ITIL Process Map to implement ITIL faster and at lower cost, with less reliance on expensive consultants.
The ITIL Process Map is a complete reference process model, designed to serve as a guideline and starting point for your ITIL and ISO 20000 initiatives.
The ITIL Process Map is 100 % compatible with ITIL 2011 and fully customizable.
To minimize your work effort we offer it as professionally designed, ready-to-use packages for the most widely used process management applications, such as Microsoft Visio™, ARIS™ and iGrafx® Flowcharter™/ Process™.
There's also an add-on to our ITIL process model specifically for organizations that wish to get certified against ISO 20000: The "ITIL - ISO 20000 Bridge".
The Bridge creates the link between the ISO 20000:2011 requirements and ITIL. It is the ideal way to get started with ISO 20000, prepare yourself for the certification audit and keep track of your progress.
Our ITIL process model has successfully passed an official review by APMG.
Want to see the ITIL Process Map in action? Check out our product videos!
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Yet another Service Management Model: The new, leaner service management framework.